The Opportunity

This is a great opportunity to join a high-impact team that plays a critical role in the success of our sales organization. As a Sales Development Representative (SDR), you’ll often be the first point of contact for prospective customers. You’ll play a key role in generating pipeline, building trusted relationships, and helping bring new customers into the UserTesting community.

You’ll work closely with an Account Executive to execute an account-based Go-to-Market strategy and engage qualified prospects with thoughtful, human conversations. This role offers great benefits, exposure to cutting-edge sales tools, and strong potential for career growth within our global sales organization.

Responsibilities

• Partner with your Account Executive to execute an account-based Go-to-Market strategy.

• Become a trusted point of contact for prospective customers by delivering value early and often.

• Conduct proactive outreach via phone, email, and social channels to engage new prospects and qualify opportunities.

• Understand prospect needs, overcome objections, and nurture leads through the early stages of the sales funnel.

• Drive attendance and engagement for marketing campaigns, trade shows, and virtual events.

• Maintain accurate records in Salesforce and manage tasks efficiently using tools like Outreach and ZoomInfo.

• Meet and exceed weekly and monthly KPIs aligned to pipeline generation and activity volume.

• Travel occasionally to support field marketing and sales events.

• Operate with a high degree of professionalism, collaboration, and urgency in a fast-paced, goal-driven environment.

Requirements

• At least 1 year of professional experience, ideally in a sales or customer-facing role.

• Strong communication skills and excellent phone etiquette—you’re confident speaking with C-level executives and asking thoughtful, strategic questions.

• A natural relationship builder with strong interpersonal skills and a proactive mindset.

• Demonstrated passion for success, self-motivation, and a track record of taking initiative.

• Organized and disciplined, with strong time management and prioritization skills.

• Flexible and adaptable in a fast-changing, entrepreneurial environment.

• Technical aptitude and experience using tools like Salesforce, Outreach, ZoomInfo, and Google Workspace is a plus.

Why You’ll Love This Role

• Be part of a collaborative, fast-moving sales team that values learning and growth.

• Make an impact by helping organizations discover how UserTesting can solve real business challenges.

• Gain hands-on experience with industry-leading sales tools and methodologies.

• Grow your sales career within a supportive, performance-driven environment.

Our Commitment to Inclusion

Not sure if you meet every requirement? That’s okay—we still encourage you to apply. Studies show that some groups are less likely to apply unless they meet every qualification. At UserTesting, we’re committed to building a team with diverse perspectives and experiences, because we believe that’s how we create the best outcomes for our customers and our people.

Application Process

• Meet with a recruiter

• Interview with the hiring manager

• Participate in a panel interview

• Offer stage

Accessibility and Accommodations

We’re committed to providing inclusive and accessible experiences throughout our hiring process. If you need accommodations or support, please reach out to [email protected]—we’re happy to help.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.