The Opportunity

At UserTesting, we help organizations make better decisions by bringing real human insight into every stage of the product lifecycle. As a Business Development Representative (BDR), you’ll play a critical role in driving that mission forward.

In this role, you’ll be the first point of connection for prospective customers—sparking meaningful conversations with senior leaders and introducing them to the power of human insight. You’ll partner closely with Account Executives and Marketing to identify new opportunities, build pipeline, and help organizations understand how UserTesting’s solutions can solve real business challenges.

This is a high-impact, growth-oriented role for someone who’s energized by building relationships, asking thoughtful questions, and opening doors to new opportunities in a fast-moving, collaborative environment.

Responsibilities

• Identify, research, and engage prospective customers through outbound outreach including phone, email, and social channels

• Initiate conversations with senior-level and C-suite executives to understand their business challenges and introduce UserTesting’s solutions

• Qualify inbound and outbound leads and convert them into high-quality sales opportunities

• Partner closely with Account Executives to develop account strategies and support pipeline growth

• Maintain accurate and up-to-date activity tracking in Salesforce and other sales engagement tools

• Collaborate with Marketing and cross-functional partners to optimize messaging and outreach strategies

• Consistently meet or exceed activity and pipeline generation goals

Requirements

• 1+ years of business development experience, including at least one year in a Sales Development, Customer Success, or related client-facing role

• Strong written and verbal communication skills, with confident phone presence and the ability to engage and influence C-level and senior executives

• Ability to understand and effectively position UserTesting’s technical solutions and value proposition

• Excellent interpersonal skills with a proactive, outgoing approach and comfort initiating conversations with new contacts

• Self-motivated and disciplined, with strong time management skills and a drive to achieve results

• Adaptable and resilient in a fast-paced, entrepreneurial environment

• Strong technical aptitude; experience with Salesforce, Outreach, ZoomInfo, and Google Workspace is a plus

• Must be within commuting distance to Atlanta; hybrid schedule requiring in-office presence two days per week (Monday–Friday)
  

Don’t meet every single requirement but excited about the role? We encourage you to apply. Research shows that some candidates may hesitate to apply unless they meet 100% of the criteria. If this opportunity excites you, we’d love to hear from you. Diverse perspectives foster the innovation we need to succeed, and we’re committed to building a team that reflects a variety of backgrounds, experiences, and skills.

Application Process

• Meet with a Recruiter

• Meet the Hiring Manager

• Participate in a Panel Interview

• Offer Stage

Accommodations

At UserTesting, we’re committed to creating inclusive and accessible experiences for our candidates. We believe diverse perspectives are essential to building exceptional experiences for everyone. If you require accommodations or have specific requests about how we can tailor the interview process to better meet your needs, please contact us at [email protected]

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.