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Scheduling Specialist



Tallinn, Estonia
Posted on Monday, July 1, 2024

As a Scheduling Specialist, you will create and maintain efficient schedules for the Verification team, ensuring compliance with relevant laws and company regulations. This role involves forecasting, daily schedule adjustments, and supporting various teams to ensure operational efficiency.

You’ll help us protect honest people online by:

  • Creating and maintaining the Verification team's monthly schedules according to law and company-wide regulations, including vacation planning.
  • Keeping track of normal working hours following relevant laws.
  • Making daily adjustments to schedules and finding substitutions as needed.
  • Forecasting based on previous volumes and upcoming contractual obligations to ensure adequate staffing.
  • Setting scheduling minimums based on forecasts and assumptions for the next month.
  • Assisting specialists, team leads, and accounting in all matters regarding scheduling.
  • Using scheduling software and providing support on related topics to other teams and leads.
  • Creating and maintaining last month's retro sheet, creating and maintaining the new month's scheduling sheet, and updating/maintaining the monthly capacity overview sheet and/or other tools related to scheduling.
  • Covering the tasks of other Scheduling Specialists and/or other team members while they are on holiday or leave.

You are the right future Veriffian for the job if you have:

  • Proven experience as a Scheduling Specialist in a fast-paced SaaS company.
  • Familiarity with scheduling software and tools.
  • Strong understanding of Estonian labor laws and regulations.
  • Excellent organizational and multitasking skills.
  • Strong communication and interpersonal skills.
  • Attention to detail and problem-solving abilities.
  • A sense of urgency.
Why Veriff?
We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team and offices in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force.When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career whilst looking after you along the way with a range of benefits designed with you in mind. Some of our favourites include...
  • Flexibility to work from home
  • 7 extra recharge days per year on top of your annual vacation days
  • Stock options that ensure you share in our success
  • Private health insurance coverage to ensure you’re feeling great physically and mentally
  • Learning and Development and Health & Sports budgets that you are free to tailor to your own needs
  • Six weeks of fully paid sabbatical leave after reaching your 3rd work anniversary
We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives, and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!
Veriff is committed to providing any necessary support for individuals with disabilities within our interview process. Please inform your recruiter of any adjustments you might need. Give as much information as you feel is needed and you feel comfortable with; we are happy to assist!
Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see Recruitment Privacy Policy.