Brief info about Vinted

Are you ready to take on the role of a Service Manager with focus on Atlassian products within IT Domain? This is a pivotal position that combines service management with technical expertise, strategic vision, leadership, and excellent communication skills. We need someone who can not only manage but also innovate, ensuring our Atlassian products are leveraged to their fullest potential.

You would be primarily responsible for the successful use of our wide Atlassian product portfolio within the organization. In this role you will collaborate with other specialists to streamline processes around Knowledge Management, Support, and Project & Task Management.

Think you’re up to the challenge? Read on.

• Drive strategic direction: define and oversee the strategic roadmap for our Atlassian products, ensuring alignment with internal goals and objectives.
• Optimize product usage: ensure that our Atlassian tools are being utilized effectively across the organization while also defining and tracking KPIs related to Atlassian product usage.
• Implement new (or alter existing) processes: develop and implement new processes, including ITIL practices and knowledge management initiatives, to enhance efficiency and effectiveness across the organization.
• Coordinate cross-functional teams: lead the change management process, working closely with Atlassian Admins in other teams.
• Training and development: develop and deliver training programs (e.g. via internal or external resources) for users to maximize their proficiency with Atlassian products and related processes.
• Enhance collaboration: foster collaboration across different teams by integrating Atlassian products seamlessly with other tools and systems in use.
• Performance measurement: define and track key performance indicators (KPIs) related to Atlassian product usage and process implementation.

• You are passionate and proactive, with enthusiasm and a proactive approach to making continuous improvements.
• You bring fresh ideas to the table and stay ahead of industry trends.
• You possess strong project management skills, capable of leading cross-functional teams and overseeing project initiatives related to Atlassian product implementations, upgrades, or enhancements.
• You can clearly convey complex technical concepts to non-technical stakeholders, ensuring everyone is on the same page.
• You thrive on solving complex problems and can navigate challenges with a strategic mindset.
• You have previous technical or product management experience working with Atlassian products. Experience with other tools (e.g. Service Now) is also valued.
• You are familiar with or are certified in IT Service Management methodologies & processes, such as ITIL.

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Free access to an office gym
• Mental and emotional health support through the Mindletic app
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• On-site canteen serving delicious homemade food at discount prices
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office

Individual Learning Budget

Vinted will set aside a yearly sum equal 13.2% of your annual net salary to be invested in your continuous professional development. You’ll be able to take the initiative to use it for covering relevant learning activities that benefit your role.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in the office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is € 4,817 - € 6,517 gross per month.