Brief info about Vinted

This role is part of the Vinted Go Operations team, which is responsible for delivering the best customer experience to our customers across Europe. We do this by managing external relationships with our Delivery Service Providers and monitoring delivery performance in order to drive improvement and make the experience better. You will also co-create with cross-functional teams and implement new processes to scale our Vinted Locker network. These solutions will enable the network to grow at scale whilst meeting ambitious sustainability and cost goals. You will work closely with Operations, Product and Engineering teams and Health & Safety to achieve success.
We are seeking a highly organized and results-driven Last Mile Manager to launch the operations in Spain and Portugal, and oversee the delivery operations. The Delivery Service Provider Manager will be responsible for managing and developing relationships with our delivery service providers, ensuring timely and efficient delivery of products, and meeting performance metrics. The ideal candidate will have a strong background in logistics and delivery management, excellent communication and negotiation skills, and a passion for customer satisfaction.

• Source, manage and develop relationships with delivery service providers, ensuring compliance with contractual obligations and performance metrics.
• Source, onboard and train the delivery service providers in new service areas.
• Monitor and analyse delivery performance data to identify areas for improvement and implement corrective actions.
• Develop and improve the daily operational reports and metrics.
• Ensure delivery service providers comply with company policies, procedures, and regulatory requirements.
• Collaborate with customer service teams to address delivery-related customer inquiries and issues.
• Optimize and standardize last mile related processes across sites.
  

• Proven experience in transportation management, logistics, or a related role (5+ years).
• In-depth knowledge of transportation regulations, route planning, and fleet management.
• Strong analytical and problem-solving skills.
• Excellent communication and negotiation abilities.
• Native Spanish.
• Fluent in English
• Proficiency in Portuguese is an advantage.
• Based in Madrid

Communication Skills: Effective communication is essential for coordinating with team members, managing relationships with vendors and partners, and addressing customer concerns. Clear and concise communication is key.

Adaptability: Vinted is a fast growing environment with constant process change due to our growth. Transportation strategy needs to adapt to our internal changes as well as the in-country regulations.

Regulatory Compliance: Staying informed about and ensuring compliance with local regulations is crucial. This includes knowledge of safety standards, licensing requirements, and environmental regulations.

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Mental and emotional health support through the Mindletic app
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
  

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in the office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.