Brief info about Vinted

Are you passionate about continuous improvement, challenging the status quo, and leading with innovation? At VGo CS Operations, we are on a mission to ensure shipping claims procedures are handled with the highest quality and efficiency. Our team plays a crucial role in maximizing compensation retrievals from carriers, improving communication with stakeholders, and supporting Marketplace CS teams in launching new carrier services. We are looking for a strong leader who can build motivation, inspire confidence, and drive real change.

As Vinted’s new Manager for VGo CS Operations, you’ll be directly responsible for the delivery of set results, growth and development of your team members. You’ll be a role model for your team, demonstrating your core values and strong leadership skills within the dedicated team.

You’ll be reporting to the Director of VGo Community Support, and working alongside other Team Managers, overlooking different Shipping Carriers’ performance and service quality.

By driving operational excellence in your own team and in very close collaboration with other Shipping teams at Vinted, you’ll be directly contributing to the mission of the whole Member Support department.

• Proactively address challenges, removing roadblocks to help the team succeed
• Contribute to shaping and scaling operations, constantly looking for ways to optimise resources, workflows and tools
• Set goals for and effectively manage your team’s performance
• Take ownership of achieving the set Support efficiency and quality targets and support the team in driving impact
• Strengthen internal and external partnerships through effective collaboration flows and regular feedback
• Successfully run market and Carrier specific operations & necessary improvements
• Co-own and drive improvements to Carrier policies and procedures for shipping network support related topics
• Foster a positive and motivated team environment
• Scale and apply company-wide tools and practices of People Growth & Development, scaling and demonstrating Vinted's culture and values

• You are a natural leader who thrives on inspiring and developing teams
• You challenge the status quo and bring fresh ideas to improve efficiency and performance
• You can navigate through change with resilience and lead your team with empathy and confidence.
• You showcase a data-driven approach with strong critical thinking and decision making abilities
• You have experience in leading a multi-focused team in a fast paced environment
• Experience in B2B customer relationship and/or account management would be an advantage
• You have excellent spoken & written English skills
• You excel at building relationships across teams, including working with third parties
• You enjoy fostering a healthy, collaborative and engaging environment

This is more than just a managerial role - it’s an opportunity to shape the future of a team which is ready for a new, dynamic leader. If you’re ready to make an impact, we’d love to hear from you!

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Free access to an office gym
• Mental and emotional health support through the Mindletic app
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• On-site canteen serving delicious homemade food at friendly prices
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is € 3,542 - € 4,097 gross per month.