Location: Bengaluru, Work from Office

About Us

We are a fashion D2C brand built for digital natives. Our mission is to change fashion for good — by being kind to people and the planet. We're building a trendy, premium, and sustainable global fashion brand from India, rooted in circular practices.

Who We’re Looking For

Someone who is:

• Passionate about delivering delightful customer experiences
• Clear about doing the right thing — even when it’s hard
• Hungry to learn, grow, and impact millions of lives
• Proactive, dependable, and calm under pressure

Roles & Responsibilities

• Handle customer queries and complaints across chat, email, calls, and social media
• Provide accurate, timely responses and resolutions
• Collaborate with cross-functional teams to resolve complex issues
• Document customer feedback and recurring issues
• Maintain detailed records of interactions and transactions
• Stay updated on product features, policies, and processes
• Follow internal SOPs and adhere to assigned shift timings
• Contribute to a knowledge-sharing and solution-focused team culture

Skills & Qualifications

• 1+ years of experience in customer service
• Excellent Proficiency in English, Hindi, and any regional language would be an advantage.
• Should have experience in handling frontline issue
• Basic knowledge of MS Word and Excel
• Should be flexible working over weekends and night shifts if required.
• Constant learner, proactive, and follows up when things don't get resolved
• Typing speed of 80 words per minute