Job Description:

Must:

1. Expert in Active Directory & SSO
2. Strong experience in Azure AD & M365
3. Knowledge in Netskope/Zscaler
4. Knowledge in Windows/Linux Server Infrastructure
5. Knowledge in ITSM & Automation Tools like Symphony/Fresh desk/Manage Engine/BMC/Atlassian.
6. Have strong troubleshooting capability to resolve Technology/End user issues.

Good To Have:

1. Hands-on Cloud AWS or Azure
2. Hands on End user Security & MDM tools like Forcepoint/Crowdstrike/Intune/Defender etc.,
3. Team leading skills – Mentoring/Coaching the team in both technology and behaviour skills.
4. Knowledge in AI& Automation.

Qualifications:

• Degree in computer science, information systems, or related field.
• Minimum 10+ years’ experience on ITSM & End user Technology support.
• Minimum 5 years of experience Microsoft Platform like AD/Exchange/M365.
• Minimum 5 years of Team management – Minimum 10 Team members
• Strong analytical and Troubleshooting skills.