About Wonder

Everything’s on the menu at Wonder. Except compromise.

The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award-winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more.

And our diners don’t have to choose just one: they can mix and match dishes from as many Made by Wonder restaurants as they’d like, or order from neighborhood gems near them. Everything is made to order at our brick-and-mortar locations across the East Coast and delivered fast and free, and more locations are opening every week.

The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, and help us make great food more accessible.

Within Wonder, the Robotics team is a core pillar of our innovation strategy. We build the automation solutions that help make Wonder’s 'no-compromise' promise possible at scale. Our mission is to use robotics to enable incredible variety and culinary authenticity. By reimagining the kitchen environment, we improve the daily experience of our team members and ensure every customer receives a perfect meal, every time.

About The Opportunity

As we expand our automated kitchens (IK’s), we are looking for a Maintenance Field Technician to maintain our automation equipment across the country and independently oversee a market.This is an ideal role for someone with technical field experience, excited to be working on cutting edge restaurant technology while being supported by a great company culture and team.

This is a full time hourly role based in Northern California with an average of 50 hours guaranteed per week (10 hours of overtime paid at 1.5X) with up to 60% travel within the West Coast Region. The first 4-6 weeks of onboarding are based in Boston, with periodic trips to Boston thereafter.

Travel expenses and travel time are fully compensated. Great benefits including health insurance (with dental and vision), mileage reimbursement and 401k plan!

When on site, hours vary but will likely be early mornings on weekdays, with limited emergency service visits on weekends. All applicants must be available and eligible for different forms of travel within the United States (plane, train, bus, taxi/rideshare apps). A valid driver’s license and a car suitable for work travel is also required.

The Impact You Will Make

• Oversee the bulk of the West Coast market of Infinite Kitchens, performing preventative maintenance and field repairs

• Implement prescribed hardware upgrades to existing IK’s.

• Work remotely with senior technicians, HW, and SW engineers on unique technical issues if/when they arise.

• Create, update and maintain field repair reports/work tickets with relevant details (photos, videos etc)

• Look at your upcoming schedule and autonomously plan your work at various locations within a given week.

• Build positive relationships with the restaurant managers and team members at the stores within your region. Have a sense of ownership for the performance and experience that the IK’s in your region are providing.

• Provide hands on training and oversight to restaurant managers on common cleaning procedures and any changes that are made to our store team member SOP’s.

• Provide feedback to automation team engineers based on learnings and/or discoveries made in the field.

• Perform other tasks when not traveling, including:

  • Updating documentation and field maintenance reports

  • Assist with creating and updating maintenance SOPs and training materials

  • Receiving and shipping parts

What You Bring to the Table

• 2+ years of related work experience, such as: Service Technician, Assembly Technician, Robotics Technician, Mechanic, Plumber, HVAC, etc.

• Flexible to travel and work around restaurant operating hours, including dealing with unexpected issues. On rare occasions, outside work hours

• Familiar with trouble shooting of complex systems (mechanical, pneumatic, plumbing, electrical, PLC, etc)

• Highly proficient at working with your hands on mechanical assemblies

• Some level of electrical and plumbing proficiency

• Proficient in digital tools such as google docs and sheets, able to learn new software tools quickly such as Jira for work orders or tasks management

• Great communication both in person and via telephone

• High level of attention to detail. Especially relating to creation and maintenance of documentation.

• Excited about being part of a new and fast growing industry!

• Available to travel within the West Coast region up to 60%

• Have consistent access to a personal vehicle that you can use for local travel

• Familiarity with hand tools, power tools,Volt/Ohm Meter etc

• Capable of climbing, bending, and stooping for extended periods of time.

• Ability to lift up to 50 lbs.

• Capable of communicating clearly in English.

This role is based in Northern California.

California: $82,500 - 97,000 per year.

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

A Final Note

At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you.

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.