Sales & Operations Strategy
xalts
About Us
Xalts is a global financial technology and infrastructure company. Xalts is building digital Treasury, Trade & Supply Chain Finance infrastructure to enable seamless flow of data and value between businesses and financial institutions.
Our vision is to drive digitisation in this space to simplify and speed up exchange of data and value. This enables better risk attribution, lower the inefficiencies in the current processes and unlock capital availability.
Our modular infrastructure is designed in a way that parties with different levels of operational complexity can use it easily and implement end-to-end digitisation for their leg of a financial asset transaction.
We are backed by Accel and Citi and have strategic GTM partnerships with global technology providers, institutional consulting firms and blockchains.
We’ve recently acquired Contour (The Trusted Network for Global Trade | Contour Network ) to further accelerate our growth.
Singapore-based fintech Xalts acquires digital trade platform Contour Network | TechCrunch
Xalts founders on trade finance digitalisation after Contour acquisition
The role
As part of the global sales team, this role is specifically tasked to help clients maximize their use of our platform.
Your individual contributor role will include supporting sales in the education of new and existing clients both pre and post sales either through demos, trials, videos, documentation, presentations. You will also be expected to source requirements from customers to feed into our product roadmap and drive through requirements you know to maximize adoption and improve user experience.
This role is ideal for a highly motivated individual with excellent communication and presentation skills who is looking to move into a Sales / Product specialist role.
Responsibilities
Digital Trade Education
Help educate customers on their path to digital trade by educating them on our platform and our partner’s solutions.
Be aware of regulatory and country specific initiatives (and barriers) to digital trade and support clients to address these challenges.
Advise clients on the process to adopt our platform and how the maximize its benefits
Own the new Trial Programme
Own, construct and execute a trial program for new clients to trial our platform for 1 week. Providing them with structured education, real transactions that eventually lead to a successful sales close.
Continually improve (process/automation) this program to maximize success and automation in order to achieve significant scale and create a rich sales pipeline.
Work across the organization to make (or a better alternative) a success.
For part of the wider sales team
Make confident presentations both in person and over video/audio bridges to senior technical and business staff of bank and corporate customers looking to adopt our platform.
Be prepared to answer a wide range of questions related to blockchain (R3 Corda), enterprise architecture, security/encryption features, cloud and other hosting options.
Collect client inputs on platform features and requirements, feedback to product team for prioritization
Perform product demonstrations, which will require familiarity with the trade finance processes involved
Develop solution strategies with clients to align to their bespoke requirement and our platform’s product roadmap.
Collaborate with other sales team members to close deals.
Support Product Roadmap
Facilitate the communication between customers and operations during incidents.
Help debug issues with clients and define solutions for common issues.
Supporting the technical due diligence process
Work with bank and corporate IT security and due diligence teams to answer questions and clarify their options
Work with bank technical teams and support the handover to our post sales team
Maintain a library of frequently asked questions to ease the RFP/I process
Support access to various environments for testing and client education and training
Work with product teams to review upcoming changes and assess customer impact
Requirements
Minimum of 5 years in related role in enterprise SaaS firms
Experienced presenter with strong communication skills in English
Diligently follow up on client queries
Individual with strong problem solving skills and excellent customer service
Proven ownership of processes and team management to meet SLAs
A strong work ethic and ability to navigate and thrive in fast-changing environment
Preferably knowledge of trade finance business and operations
Preferably an individual that has some programming experience
Knowledge of banking onboarding and KYC processes a plus
Working at xalts:
Be part of something exciting. Rare opportunity to come in early and build the next-generation infrastructure that will power the future of financial services.
Very competitive compensation in salary & ESOPs.
Generous pricing & terms for equity options.
A global work environment with offices in 4 different countries (and adding) with a flat organization structure.
Possibility for relocation and international transfers mid-career.
Modernize Global Finance. Block by Block.
If you are passionate about technology, have the drive to take on some of the most complex challenges, and believe that you can build a future where every asset is interconnected and interoperable, we invite you to join us in our mission and build xalts along with us.