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Senior Partner Success Manager



Auckland, New Zealand
Posted on Thursday, May 9, 2024
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you’ll make an impact:
As a Senior Partner Success Manager you will be working with our Partners who have a majority of their clients on Xero. You would be responsible for accelerating the growth of Xero Partners by increasing revenue from existing customers. More specifically, this pivotal role will enable sustainable growth, retention, support and development of some of our largest and most complex Xero Partners across New Zealand.
This includes challenging the thinking of Xero Partners while helping them understand the value of the Xero Ecosystem and how to successfully embed and use the Xero Practice Tools, where applicable. You will be responsible for facilitating growth through education, strategy and guidance.

What you'll do:

  • Work with a selection of large and complex accounting and bookkeeping firms to strategise ways to increase their revenue and promote growth
  • Build a territory plan with the Territory Manager to increase revenue through Xero plan upgrades, increasing the mix of Business Edition plans, and grow the attach rate of connected payment services
  • Work closely with other in-team and cross functional team members to deliver an amazing service
  • Plan and run 1:Many client and Partner events designed to accelerate growth of revenue and new customers
  • Become a trusted advisor to our existing Partners, build strong rapport with Partners
  • Relationship management of existing accounting Partners
  • Creating, Presenting and Attending Xero Partner events
  • Educate partners through the mechanics and benefits of the Xero Partner program
  • Ensure these Partners receive timely Product and Educational updates
  • Combat churn and risk of deletion through education and value proposition
  • Ensure Partners and staff attend webinars and events & certification training
  • Educate Partners on all Partner resources available and remain certified
  • Collate feedback from Partners on feature requests and relay through the appropriate channels
  • Influence adoption of Xero’s adjacent products
  • Early detection and mitigation of deletion risks
  • Driving online strategy deep within the practice, and increasing the number of active users within each firm
  • Identify any gaps in knowledge, strategy or buy-in within a firm, you’ll work to close these gaps and ensure the Partner is aware of the resources available to them
  • Working closely with the Partner Consulting team to deliver individual and territory goals
  • Liaise/present with key add-ons to Partners
  • Develop customer programs, processes and best practices including a deployment blueprint and tips for using the product

What you'll bring:

  • Experience with managing long term client relationships
  • Knowledge of the workings of an accounting practice systems
  • Relevant accounting qualifications and CRM database skills
  • An interest and intrigue in the emerging online accounting market
  • Proven sales performance and results driven mindset
  • Loads of initiative and ability to work autonomously in a fast paced moved environment
  • Outstanding communication and presentation skills and an enthusiasm for building strong relationships, including strong public speaking skills
  • Ability to create a quick and strong rapport with Accounting Partners with the urgency to meet and exceed expectations
Why Xero
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. At Xero we embrace diversity and inclusion and value a #challenge mindset.
Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.
Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.