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Technical Program Manager



IT, Operations
Auckland, New Zealand
Posted on Monday, May 13, 2024
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you’ll make an impact
The Delivery Team exists at Xero to enable our Product & Technology teams to bring exceptional customer experiences to market. Our team is composed of Agile Coaches, Product Practice Managers and Technical Program Managers. As a Technical Program Manager, you will work closely with Product and Engineering Leaders to bring our most complex endeavours to our customers.
Our 3 year vision requires our Product & Technology organization to work across Divisions and Portfolios; This is where you’ll be tasked to lead the construction of cross-Divisional plans, including mitigation of potential risks that may cause us to stumble. You will have a high impact on our Product & Technology team as you’ll ensure teams have clear plans to know what they are responsible for and to ensure they are rarely blocked by dependent work or emergent issues. You will also play a key role in ensuring our vision for supporting our small businesses is brought to life.

What You'll Do:

  • You will facilitate the delivery of Key Product Engineering Initiatives which include coordination between more than one Division or Portfolio. You will form good relationships with leaders involved in each initiative, including team leads, product managers, engineering managers, heads of product/engineering, and GMs of product and engineering.
  • You will be accountable to make the cross-divisional work visible, ensuring that everyone understands what is required of them and by when, and that any dependencies are coordinated so that teams are rarely blocked. This will include regular status reporting that keeps stakeholders informed of progress.
  • You will partner directly with leaders across engineering, product management and design as necessary to deeply understand the technical design and architecture that delivers our products. You will apply this technical knowledge to support the team in understanding how the whole technology system functions together and to proactively uncover where there are technical risks, resulting from unclear dependencies, unnecessary complexity, scale or security risk.
  • You will play a key role in ensuring that any issues are escalated to the appropriate people to remove the concern as quickly as possible. This will include organizing and leading ‘scrum of scrum’ style sessions which include the right people to solve issues quickly.
  • You'll play a leadership role in Delivery, partnering with your Lead, Coaches and Product Practice Managers to deliver strategic outcomes that improve our global product engineering operations.

What Success Looks Like:

  • Divisions have a shared understanding of the cross-team plan including, the priorities, work sequencing and how they collaborate to enable more effective delivery of products that our customers love.
  • Risk and issues are actively managed; The right people are connected to remove the concerns quickly.
  • Product & Technology teams are well supported to do their best work, as their plans are clear and they are minimally blocked, which enables them to bring quality products to our customers more effectively.
  • Product Leaders are aware of the state of our key initiatives and are contributing to the enablement of the work, as needed (ie blocker removal).
  • Note: this is just a guide, things change often at Xero so we expect people to stay flexible and lean in to whatever the team needs.

What You'll Bring With You:

  • Collaborative Program Management. You are an expert at leading the building of plans for complex, multi-team execution. You are recognized for your ability to co-create plans in a manner that enriches shared ownership. You know how to spot risk and coordinate mitigations and are quick to respond to issues, pulling the right people together to resolve the problem.
  • Technical fluency. You are comfortable to contribute in technical dialogue and are able to build a solid understanding of the technology components that comprise a product. You are able to use your technical knowledge to detect and mitigate challenges and risks in delivering programs at Xero. Past experience as an engineer is an asset.
  • Agile mindset. You are deeply familiar with agile concepts and you are able to run programs that ensure agility principles can thrive.
  • Influencing skills. You can influence at all levels of the organization, from pod to product and engineering leadership teams through various influencing techniques. You can convert multiple perspectives into compelling recommendations to move a program forward.
  • Exceptional Communicator. You confidently communicate the state of your Initiative, both written and verbal, and can adapt your language and communication style to suit any audience. You are comfortable leaning into crucial conversations.
  • Self-Directed and proactive. You thrive in an ambiguous and fast-paced environment. You take ownership and follow through on your commitments
Why Xero
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. At Xero we embrace diversity and inclusion and value a #challenge mindset.
Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.
Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.