Be a part of it. Join the #AccelFamily

EGM, Strategy & Operations, UK - 12 month FTC (Maternity Cover)



London, UK
Posted on Friday, May 31, 2024
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you’ll make an impact
Xero’s Regional Strategy and Operations team partners closely with our regional UK Senior Leadership team to drive performance across the region. Most importantly, you’ll be the right hand person to our regional MD to help drive performance of the region. The role will be responsible for driving the high level regional strategy, translating that strategy into an operational plan and driving execution throughout the year. The role will work closely with global functions - Product, Sales, Marketing, Ecosystem, Partnerships, Customer Operations, Product Marketing & a range of other teams - to ensure delivery of key enablers for the market. You’ll closely collaborate with our Global Strategy and Operations team to ensure both the global strategy is represented in the market as well as inputting key regional needs are incorporated into the corporate strategy and plans. The combined disciplines of strategy and operations will provide more streamlined support to our senior leaders
What you’ll do
Lead the ongoing definition and evolution of our long-term strategy in the region you are responsible for, including evaluating the changing landscape in which Xero operates, identifying the most attractive opportunities and ensuring Xero is positioned to win in the future
Develop our regional operating plans and then drive execution through the year
Lead direct reports from regional strategy, operations, commercial and GTM readiness and work with cross-functional teams from several areas across Xero including Product, Platform, Technology and GTM
Lead our regional annual planning process along with Finance and the SLT - aligning the annual plans with the overarching corporate strategy
Drive alignment between our global strategy and operations functions with the regional and functions strategy and ops
Be a critical member of the regional Senior Leadership team
Structure and solve business problems, collaborating and coordinating with a range of internal stakeholders to make recommendations on a wide range of business issues. Ensure strategic and financial soundness and alignment for any recommendations
Communicate recommendations to senior management, other executive, functional, or regional management and staff in a clear, concise and impactful way
Support the creation of materials for the Board of Directors and Executive leadership to communicate our perspective on key market trends, strategic implications and strategic recommendations for Xero Support and drive execution (organically and inorganically) of strategic recommendations
Provide mentorship and direction to Strategy and operations team, and contribute to the overall collective toolkit to continually enhance our effectiveness as an organisation
Work with the Central customer team and our other regional Strategy and Operation leaders to improve systems and processes
Drive data and analytics approach to drive decision making
Success looks like
- A clear, well understood and embraced regional strategy and operating plan that helps Xero make the trade offs and choices it needs to in order to fulfill its regional potential
- High quality thinking and decision making across the business - facilitated by the experience, tools and support of you and your team
- Evidence of executable recommendations (organically or inorganically) covering a range of other high priority strategic areas
- Achievement of our strategic goals - spanning customer NPS to revenue growth targets
- High performing team

Critical Competencies

  • Intellectual curiosity, with an interest in the digital transformation
  • Proven ability to independently drive all facets of a strategy initiative from identifying the question, structuring and performing complex analyses, managing teams against key workstreams, and presentations for executive leadership
  • Ability to develop executable plans and drive execution across the business
  • Can quickly establish close working relationships with individuals across all levels and effectively influence without authority
  • Strong personal credibility and leadership skills; can comfortably lead senior executives through difficult tradeoff discussions and creatively drive consensus
  • Unique ability to balance analytical rigor with a bias for action - ability to draw on structures from the consulting / strategy toolkit, with a predisposition to produce fast, practical recommendations
  • Low-ego – equally comfortable giving and receiving direction, leading and contributing as appropriate, driving executive conversations or supporting as necessary
  • High EQ – strong ability to ‘read the room’ and adjust approach, management tactics, and communication style as appropriate
  • Ability to rapidly get to an ‘80/20’ answer, and comfort tailoring the analytical approach as necessary given project timelines
  • Expert verbal and written communicator – ability to cut through the noise and make the complex, simple Leading, coaching and inspiring teams
  • Outstanding ability to build consensus around direction and effectively lead discussions toward resolution Critical thinker who is adept at rapidly identifying the key drivers of a business issue and developing / leading analyses that produce actionable insights
  • Passion for exploring and understanding new technologies, business models, and their potential impact on the competitive landscape and Xero’s core business “Good strategy lives and dies in its execution” - you know what we mean and believe it!
  • Strong experience interacting with and presenting to senior executives


  • Extensive professional experience in Strategy or Operational roles, majority of which, driving strategy at a management consulting firm or high performing corporate strategy team
  • MBA or relevant graduate degree
  • Extensive experience structuring and managing complex cross-enterprise projects and processes with multiple stakeholders at both senior and junior levels
  • Extensive experience and comfort managing several concurrent projects of varying structures and types, including long-term strategy, internal consulting engagements, and projects that lend a strategic perspective to immediate business opportunities
  • Deep understanding of the SaaS and/or accounting and professional service industry, preferred
  • Demonstrated direct team leadership experience and indirect team leadership of cross-functional resources
  • Demonstrated success in past roles helping companies make and execute choices that led to winning in their chosen domain
Why Xero?
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, private medical insurance, gym passes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.