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Product Manager - Workplace Technology



IT, Product
Melbourne, VIC, Australia
Posted on Wednesday, July 10, 2024
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
About the team
The People Systems team is Xero’s critical people technology solutions. These solutions are Xero’s internal facing systems servicing people, finance, legal, facilities, productivity, collaboration and core IT services, and as such are critical to ensuring our people can work efficiently and effectively. These solutions will enable, drive and report on our internal technology metrics and engagement.
As a Product Manager you will be working with a talented team of specialists responsible for executing on our technology vision and roadmap by creating and delivering innovative solutions that ensures the infrastructure, security controls and tooling we have to manage our internal IT systems and assets, scale and grow in maturity, in step with the global growth of Xero.

What you’ll do

  • You will be accountable for the enhancement and operational performance of a number of these solutions, enabling the various business owners / stakeholders to realise their objectives.
  • You will lead, grow and develop a team (both directly and indirectly) of delivery, analysis and technical professionals to make this happen. You will work closely with your business stakeholders to understand their business, their needs and objectives to ensure you can plan, prioritise and deliver their requirements, challenging respectfully when required to get the best outcome for Xero.
  • You will also work closely with other Product Managers across Enterprise Technology to ensure end to end alignment of our customer and people experience.
  • You will do this by aligning where practical technology sets, integration, dependencies, risks and issues, and leverage skills/solutions in your domain to assist others.
  • Demonstrating an advanced understanding of the relevant industry, championing your team and your stakeholders, and representing your domain across Xero and outside Xero is also critical.

What success looks like

  • Contribute to the broader end to end Enterprise Technology and Customer/People Systems strategies, vision and direction.
  • Build, maintain, and refine your products and solutions strategy and vision, accounting for industry direction, technical direction, and business owner/stakeholder needs and outcomes.
  • Build and maintain a forward looking 18-month roadmap for your products / solutions.
  • Research and identify opportunities for improvement, consolidation, product market gap closure, and/or in business approach that demonstrates a return on investment.
  • Present these opportunities to the relevant Xero business and technology groups.
  • Define, measure and track key deliverables and operational metrics for your products, how they are delivering value to Xero, and improving over time.
  • Work with key vendors and suppliers, building a productive relationship that enables Xero to extract maximum value from our investment in these solutions, and take learnings from their industry knowledge and experience.
  • Balance the focus across operational cadence and fixes v’s new capability and initiative investment to ensure the solutions remain secure, robust and highly available.
  • Be cognisant of risk, security and compliance requirements as they pertain to your solutions / domain, engaging with the Security and Data teams to ensure alignment.
  • Own the budget planning and forecasting for your area. Completing this in conjunction with the Finance team and General Manager, being accountable for the financial performance of your domain, in particular demonstrating a reducing cost to serve.
  • Work in partnership with supporting teams to ensure you have forecasted your needs, and manage the ongoing input and performance of technical resources in conjunction with the technical resource team leads.
  • Bring a service mindset to your work and your team, having an understanding of not just the benefit you’ve delivered but how you’ve delivered, how you engage with your customers, and how you can improve service for them.
  • Create space and opportunity for disruptive thinking / innovation for you and your team, challenging your stakeholders and Xero to change the game where there is significant upside.

What you'll bring with you

  • Experience managing Enterprise IT systems and workplace technologies such as Jamf Pro, InTune, Microsoft365, Google Workspace and more.
  • Experience as a Product Manager in a software development / SaaS environment
  • Experience leading a team of delivery and technical professionals, both directly and indirectly.
  • Advanced understanding of delivery methodologies, i.e. agile, waterfall, kanban, etc.
  • Demonstrated experience in supplier and commercial management.
  • Demonstrated experience managing budgets and financial outcomes up to 5M+ NZD.
  • Working knowledge / experience in marketing, sales, service, billing, people and/or finance industries.
Why Xero?
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.