The Role
Our Purpose
Scheduling isn’t simply filling shifts. It’s finding the sweet spot that enables businesses to grow and team members to enjoy the perfect work/life balance.
At Planday from Xero, we aim to use Agentic AI to build a future where managers seamlessly can free up invaluable time for their business and teams. We’re not just building software; we’re on a mission to make shift work more human, to change work/life balance from a luxury to a reality for all shift workers. We’re using advanced technology to help humans reach their full potential. At work and in life.
Founded in 2004, Planday is headquartered in Copenhagen, Denmark and helps create perfect schedules for hundreds of thousands of users across the world. Planday was acquired by Xero in 2021.
How you’ll make an impact
As an Onboarding Consultant you will drive the success of Planday by leading new customers through a comprehensive onboarding journey, tailored to their specific business size and needs. This role requires a deep understanding of the platform and a consultative approach to customer service. Your ability to deliver a smooth and efficient onboarding experience will be key to maximizing customer satisfaction and driving long-term adoption of Planday.
What you’ll do
Lead end-to-end onboarding for customers of all sizes, following Planday’s onboarding playbook and best practices.
Manage a portfolio of customers, ensuring timely delivery, clear expectation setting, and strong adoption.
Provide outstanding customer service to both new and existing customers.
Build and maintain strong stakeholder relationships to drive engagement and long-term success.
Proactively identify risks, resolve issues, and ensure customers go live successfully and on time.
Collaborate cross-functionally with Sales, Support, and Product to deliver a seamless customer experience.
Maintain accurate CRM records and follow internal processes and systems.
Continuously develop product, market, and industry knowledge.
Act as a brand ambassador, representing Planday’s values, professionalism, and customer-first mindset.
What you’ll bring with you
Experience in onboarding, customer success, account management, or a similar customer-facing SaaS role.
Strong communication skills (written and verbal) with the ability to manage diverse stakeholders.
Excellent time management and prioritization skills across multiple customer journeys.
Empathy, patience, and a solutions-focused mindset.
Confidence using CRM systems and customer engagement tools.
A proactive, self-driven approach with an open mindset and willingness to take initiative.
High professionalism, integrity, and collaborative spirit.
Success looks like
Customers successfully go live on time and with strong feature adoption.
High customer satisfaction and minimal escalations.
Clear, proactive communication and strong stakeholder alignment.
Consistent achievement of onboarding goals and KPIs.
Positive contribution to team culture and continuous improvement.
This position description is intended merely as a guideline of the responsibilities involved in the position. The employee is expected to perform any other duties as reasonably required by their Manager.
At Planday, we offer you
Benefits like pension, health insurance, inclusive support for new parents and generous vacation
On top of your annual base salary, you are offered to be part of an Employee Share Plan
Growth and progression opportunities – we want you to grow with us
Flexible remote work
Strong social culture with lots of team and company activities
Meaningful work – everyone at Planday contributes to improving the lives of shift workers around the globe
Healthy work-life balance and autonomous approach to work. We trust in you and your abilities
Finally, our offices are not just workplaces (although they are pretty nice and well-located, we have to say!). Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work.
At Planday, we firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer.
As an equal opportunity employer, we strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process.
All applicants will be considered for employment without attention to any personal characteristics.