The role & impact

As a Senior Business Operations Manager, you will own how our team finds, creates, and shares knowledge and to push that forward with AI in a meaningful way.

You'll be the person who turns our knowledge environments into knowledge bases people actually want to use. That means building smart architecture, connecting AI agents and search tools, and making it easy for lawyers, advisors and business users to get the right answer fast. By designing a robust knowledge framework and implementing intelligent AI integrations, you will eliminate friction, empower self-service, and allow our global team to focus on strategic initiatives that safeguard and accelerate Xero's growth.

Beyond knowledge management, you'll be part of the team managing the operational engine of the function: the tech stack, the processes, the reporting, and the vendor relationships.

This is a 12 month Fixed Term Contract role based in Melbourne or Sydney.

The team & how they connect

Xero's Risk, Ethics, Advocacy & Legal (REAL) Operations team sits at the intersection of law, technology, and business strategy, working closely with the team that works across everything from commercial contracts and privacy to employment, industry and government advocacy and regulatory matters. We focus on optimising workflows and fostering a collaborative environment where cutting-edge technology simplifies everyday tasks. Together, we ensure the wider REAL team operates seamlessly to support Xero's global mission.

The team is currently working on OR initially, the role will focus on

• Owning our Knowledge Management environment end to end, defining its architecture, establishing governance, and maintaining day-to-day content quality

• Building and implementing AI agent integrations that surface the right knowledge assets at the right moment, without people having to know exactly where to look

• Driving the adoption of technology solutions and workflow automation tools to improve team efficiency

• Developing metrics and analytics to track knowledge usage, platform health, and the effectiveness of our AI integrations

Where and how you can work
Xero supports a flexible, hybrid working environment designed to help you do the best work of your life. Based in our Melbourne or Sydney office, you will have the opportunity to split your time between working from home and collaborating in person. We embrace dedicated in-person days to bring teams together for purposeful connection, planning, and culture building.

Here are some of the things we are looking for

• You bring deep operational expertise gained within a corporate legal, risk or compliance department or a specialised legal operations environment.

• You've worked hands-on with Confluence (or similar) as more than just a wiki. You've thought about its architecture, wrestled with its governance, and rebuilt a space or two from the ground up

• Your background includes successful experience leading the selection, implementation, and management of AI technology solutions.

• A strong capability to analyse and translate metrics into clear strategic insights is something you possess.

• You have outstanding communication skills, making it easy for you to build trusted relationships with senior stakeholders and external partners globally.

• Your natural approach is highly collaborative, allowing you to navigate change and simplify intricate operational challenges effectively.
  

Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.