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Director - Services

Zenoti

Zenoti

Costa Rica
Posted on Friday, April 19, 2024

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.

Zenoti powers more than 22,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™ and unveiling a new brand video. We are also proud to be recognized as a Great Place to Work-CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.

To learn more about Zenoti visit: https://www.zenoti.com.

We're hiring a strategic and hands-on customer onboarding director to manage our implementation & services functions, successfully onboarding new customers onto Zenoti SaaS products. You will manage a team of Project Managers responsible for managing a robust onboarding portfolio. You will also lead a team of Product Specialists, Implementation consultants responsible for solutioning the Zenoti product and setting it up to customers requirements. You will partner with cross-functional leaders to ensure the success of new clients including Sales, Product Management, Customer Success, and Customer Support. You will develop and execute strategies to increase our efficiency and grow our impact.
The Director, Customer Onboarding role is not a Customer Success role. The ideal candidate is an experienced technical project/program leader, who in past or current roles has led teams in customer implementations of web-based SaaS or enterprise technologies.

What will I be doing ?

  • Lead the customer implementation function which oversees the successful completion of all activities required to launch new clients.
  • Implement and operationalize project management best practices to achieve key performance metrics and continuously raise the bar on quality of delivery.
  • Identify opportunities to reduce customer onboarding time and successfully implement changes.
  • Be the voice of the customer and partner with key internal stakeholders to improve the customer experience.
  • Lead an organization that continuously improves and scales to meet company growth objectives.
  • Hire and develop staff to maintain an organization which values continuous learning & improvement with a focus on customer experience.

What skills do I need ?

  • Bachelor's Degree preferred, or equivalent combination of education and experience.
  • 5+ years in a senior level role in a customer-focused SaaS implementation and technical project management.
  • Ability to prioritize, manage, and deliver concurrently on tactical objectives and long-term strategies that achieve aggressive performance goals.
  • Experience with SaaS implementation and enterprise project management required.
  • Significant experience identifying and addressing cross-functional process improvement opportunities and blockers.
    Experience with wellness industry a plus.

Benefits

  • Competitive salary and equity in the company
  • You will receive medical coverage for yourself and your immediate family
  • An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions
  • Unlimited vacation
  • Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives"

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.