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Chief of Staff to the President & COO



People & HR, Operations
Bellevue, WA, USA
Posted on Wednesday, May 8, 2024

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.

Zenoti powers more than 22,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™ and unveiling a new brand video. We are also proud to be recognized as a Great Place to Work-CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.

To learn more about Zenoti visit:

What will I be doing?

Zenoti, a leader in SaaS solutions for wellness companies, is seeking a highly qualified and experienced Chief of Staff to join our team. As a leader in our industry, we are committed to driving our corporate strategy, exploring new business opportunities, and maximizing our growth potential. If you are a strategic thinker with a track record of success in operations, project management, and executive support, we invite you to apply and contribute to our exciting journey.


  • Operations and Project Management:
    • Collaborate with the leadership team to generate and implement recommendations to operate and scale our programs and the overall business more efficiently.
    • Lead the planning, execution, and tracking of key initiatives and projects across the organization, ensuring alignment with the company's strategic objectives.
    • Collaborate with cross-functional teams to drive operational excellence, improve processes, and enhance efficiency.
    • Set rhythms and cadences of staff meetings, gathering of feedback from 1:1s throughout the Operations organization, and synthesizing that into opportunities for improvement.

  • Executive Support:
    • Provide strategic support to the executive team, including preparing presentations, analyzing KPIs, and managing communications with internal and external stakeholders.
    • Manage the schedule, priorities, and commitments, ensuring effective time management and alignment with the company's strategic objectives.

  • Strategic Planning and Analysis:
    • Contribute to the development and execution of the company's strategic plan, including conducting market research, competitive analysis, and customer insights.
    • Analyze business performance, identify trends and opportunities, and provide data-driven recommendations to the executive team.

Skills and Experiences

  • Minimum of 5-7 years of experience in operations, project management, and executive support, preferably in high-growth startups or relevant industries.
  • Proven track record in successfully managing complex projects and initiatives.
  • Strong understanding of business operations, process improvement, and project management methodologies.
  • Exceptional analytical, problem-solving, and decision-making skills.
  • Excellent communication, negotiation, and interpersonal skills.
  • Proven results in working with C-level stakeholders and the ability to lead through influence.
  • Academic pedigree with an MBA from a reputed institution.
  • A big plus if you have previous experience as a Chief of Staff and/or in management consulting.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.