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Customer Training Specialist - San Jose, Costa Rica

Zenoti

Zenoti

Customer Service
Costa Rica
Posted on Thursday, May 30, 2024

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™ and unveiling a new brand video. We are also proud to be recognized as a Great Place to Work-CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.

To learn more about Zenoti visit: https://www.zenoti.com.

Join our Customer Enablement team to deliver high-quality training to end users of Zenoti systems in both Spanish and English.

Key Responsibilities:

Develop and deliver standardized instructional materials and training curricula with clear learning objectives and outcomes.

Collaborate with customers to identify training needs and develop comprehensive training plans, including schedules, content, and feedback mechanisms.

Conduct product training sessions through various channels (live, online, remote) and formats.

Support the implementation phase, either remotely or on-site as required.

Stay updated with product knowledge, business processes, sales strategies, and market trends.

Analyze usage metrics, support tickets, and customer feedback to enhance training delivery and support Zenoti’s training objectives.

Contribute to the development of training program strategies, including defining and tracking objectives and key results.

Ensure maximum product adoption through effective training and achieve exceptional client satisfaction.

Required Skills:

Proficiency in written and verbal communication in both Spanish and English.

Excellent customer service skills and ability to interact with global customers.

Experience collaborating with remote teams.

Strong logical, analytical, critical thinking, and problem-solving abilities.

Ability to understand, articulate, and manage customer expectations.

Capability to thrive in a fast-paced start-up environment.

Experience with SaaS applications or enterprise software solutions.

Strong proficiency in MS Office tools.

Background in instructional design or adult learning theory is advantageous.

Familiarity with tools like Camtasia Studio, Articulate, Adobe Captivate, and other e-learning or learning management systems is a plus.

Experience in developing and conducting end-user training and creating training materials for SaaS or enterprise-level applications is highly desirable.

Requirements:

Proficiency in Spanish and English

Fluency in European and Southeast Asian languages is a plus.

Bachelor’s Degree in Computer Engineering, Computer Science, Information Systems, Learning & Development, Education, or a related field.

2-4 years of experience in a customer-facing, teaching, training, or instructional design role.

Ability to travel up to 25%.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.