Welcome to the financial frontier of limitless possibilities - welcome to Zolve. We're not just a fintech; we're architects of a financial revolution, crafting a narrative that transcends borders. At Zolve, we believe in rewriting the rules of finance to empower global citizens, nomads, and dreamers to navigate the world without constraints.

Zolve is the world's first cross border neo-bank which helps migrants get access to credit in the new country based on their home country credit score. Zolve’s cross-border capabilities enable global citizens to access financial products such as checking accounts, credit cards, remittances, insurances, and loans seamlessly, helping them to be financially free to pursue their ambitions, without limiting the services to a particular country.

As we continue to grow into multiple geographies, product lines and customer segments, we are seeking a dynamic individual to join us and support our journey.

Role: CRM

Location: Bangalore

Employment Type: Full-Time

Zovle is seeking a passionate and experienced CRM Specialist to join our dynamic team. In this role you will play a pivotal role in managing and nurturing our customer communications. You will have the opportunity to shape our CRM strategy and build meaningful connections with our user base.

• Develop and implement a comprehensive CRM strategy to enhance custome engagement.

• Create and manage customer segmentation and personalization strategies to deliver targeted content and communications.

• Proactively communicate with customers to gather feedback, address inquiries, and improvise the strategy.

• Monitor and analyse customer behaviour and feedback to identify opportunities for improvement.

• Collaborate with marketing and product teams to align community efforts with overall brand and product strategies.

• Track and report on key performance metrics related to CRM-related activities.

Education: Bachelor's degree in any field.

Experience:

• 2+ years of experience in CRM management, preferably in the fintech or immigration industry.

• Strong understanding of CRM software and tools like Hubspot, Clevertap, Moengage Gupshup etc.

• Excellent written and verbal communication skills.

• Ability to empathize with customers and understand their needs.

• Strong problem-solving and conflict-resolution skills.

• Data-driven mindset with the ability to analyze and interpret customer data.

• Highly organized and detail-oriented.

We have raised $311Mn in Equity funding (Series B) and warehouse debt line from marquee investors including Creaegis, Accel, Lightspeed, Alkeon Capital, DST Global, CIM and others.