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Director, Product Management

VoiceOps

world wide
  • Job Type: Full-Time
  • Function: Product Mangement
  • Industry: Technology
  • Post Date: 05/14/2022
  • Website: voiceops.com
  • Company Address: 680 8th Street, Suite 202, San Francisco, CA, 94103

About VoiceOps

VoiceOps is the first and only coaching enablement solution for call centers that helps companies achieve higher ROI by making coaches more effective.

Job Description

VoiceOps is looking for a proactive Director of Product Management to contribute directly to the growth of this early-stage, high potential tech startup. As the Director of Product Management, you will work directly with the Executive team to create and implement the product strategy and processes required for the development of the VoiceOps Coaching Enablement Platform. This is an unparalleled opportunity for someone looking to make a big impact, join an early stage startup poised for imminent growth, and work with a brilliant team from all over the country. This is a remote role - work from anywhere.

 

RESPONSIBILITIES

  • Drive the product definition, strategy, and long term product vision at VoiceOps.
  • Deliver marketing requirements, user stories and product requirement documents with prioritized features.
  • Coordinate sprint planning.
  • Translate business requirements into product and technical requirements and drive the product and business-planning process cross-functionally. 
  • Be an expert with respect to the competitive landscape.

 

QUALIFICATIONS

  • Minimum of 10  years in a product management role.
  • Demonstrated hands-on experience and detail orientation.
  • Proven ability to influence cross-functional teams without formal authority.
  • Proven product delivery, having driven multiple releases of the same product over a couple of years. 
  • Demonstrated ability to make business trade off decisions while maintaining customer focus. 
  • Experience with agile software development methodology.
  • Tools:  Figma, Jira/Confluence, Product Board, Aha (story mapping tools)
  • Excellent written and verbal communication skills in support of strategic storytelling. 
  • Minimum Bachelor's degree. 

 

YOU MAY BE A GOOD FIT IF: 

  • You can think in terms of the big picture, but deliver on the details.
  • You do whatever it takes to make your product and team successful, whether that means writing a QA plan or hunting down the root cause of a user’s frustration.
  • You can turn incomplete, conflicting, or ambiguous inputs into solid action plans.
  • You communicate with empathy and exceptional precision.
  • Clarity of thought- you can articulate a clear product vision to cross-functional partners and our Executive team. 

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