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Technical Account Manager - (Remote-United States)

UiPath

New York, US
  • Job Type: Full-Time
  • Function: Sales
  • Industry: Enterprise IT
  • Post Date: 05/13/2022
  • Website: uipath.com
  • Company Address: 90 Park Avenue 20th Floor, New York, NY, 10016

About UiPath

We are UiPath and we believe in using the transformative power of automation to liberate the boundless potential of people. A world with a robot for every person is our goal.

Job Description

Overview

Our Technical Account Manager team executes upon a wide variety of customer technical enablement efforts, ensuring they utilize the UiPath platform successfully, adopt it widely and are continually deriving business value from it. 
 
The Technical Account Manager is entrusted with some of UiPath’s largest and most strategic customers, working with stakeholders across all parts of the business and at all levels. 
 
The Americas Region TAM team is fully remote based across the United States, Canada and Brazil.
 
 

What you'll do at UiPath

  • Take ownership of your customers' technical success with the UiPath platform 
  • Be a core member of the UiPath account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value 
  • Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved 
  • Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting 
  • Educate and enable your customers' technical stakeholders on UiPath platform best practices relevant to their unique automation pipelines, program objectives, environments and constraints 
  • Conduct design and code reviews for select automations to reinforce and verify those best practices 
  • Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines 
  • Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate and bring to positive closure escalated support incidents 
  • The position may require limited after hours or weekend work

What you'll bring to the team

  • A minimum of 7 years' professional experience in technical customer-facing roles  
  • Solid background in programming, preferably .NET but others are okay: C#, C++, VB, Java, Python or PowerShell as examples 
  • Previous experience with UiPath or other relevant vendor products is highly desired 
  • SaaS and Cloud technical background with hands-on experience in digital technologies
  • Prior experience in technical support or technical consulting is a plus 
  • Experience in one or more of the following is desirable:  Windows and Linux server infrastructure, IT, network troubleshooting, and security 
  • Strong analytical and problem-solving skills  
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption  
  • Diplomacy, tact, and poise under pressure when working with customers and partners 
  • Excellent verbal and written communication skills - English fluency is required  
  • Computer Science degree (or equivalent)  
  • Willingness to travel approximately 25%

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