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Sr. Executive - Customer Success


Noida, IN / Uttar Pradesh, IN

  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Technology
  • Post Date: 03/17/2023
  • Website:
  • Company Address: #04-08/09, Block 79 Ayer Rajah Crescent, Singapore, 139955, SG
  • Salary Range: $50,000 - $150,000

About Moglix

We are an Asia-based B2B commerce company intensively inclined towards B2B procurement of industrial supplies, in particular, MRO, Safety, Electrical & Lighting, Cleaning & Laundry Supplies, Office Supplies, Tools and many more industry essentials.

Job Description

Top 3 skills set for this role.
Start-up Experience
Strong in Operations
Order Management/fulfillment
The role includes coordinating with multiple teams and ensuring that all the orders are closed within the promised timelines. usage tracking, fulfillment and invoicing support and measuring OTIF etc.
Managing the Suppliers Pick Up Plan and ensure that Pick up SLA’s are met.
Managing delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction, and overall OTIF.
Managing product-related, fulfillment-related or process-related queries from the customer that occur on the platform.
Coordinating with teams for End to End Order Status from Supplier Pickups with Delivery (Order Life Cycle).
Producing regular status, and quarterly activity reports to Moglix leadership.
Managing support issues and escalations for Moglix customers
Ensure excellent internal communication with business units and Customer Service team to help foster a customer-centric culture.
Identify opportunities throughout the process to minimize operating costs.
Develop and deliver the people agenda to promote best in class service.
Work closely with relevant stakeholders to ensure End to End Order lifecycle is completed within the timeframe.

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