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Senior Executive-Off Roll-Customer Success- Middle East


Noida, IN

  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Technology
  • Post Date: 03/17/2023
  • Website:
  • Company Address: #04-08/09, Block 79 Ayer Rajah Crescent, Singapore, 139955, SG
  • Salary Range: $50,000 - $150,000

About Moglix

We are an Asia-based B2B commerce company intensively inclined towards B2B procurement of industrial supplies, in particular, MRO, Safety, Electrical & Lighting, Cleaning & Laundry Supplies, Office Supplies, Tools and many more industry essentials.

Job Description

Designation: Senior Exec- Off Roll Ops
3 Role related key skills
1. Seller coordination
2. Basic Excel (Hlookup, Vloookup, Pivot)
3. E mail communication
• The role includes coordinating with multiple teams and ensuring that all the orders are closed within the promised timelines. usage tracking, fulfillment and invoicing support and measuring OTIF etc.
• Managing the Suppliers Pick Up Plan and ensure that Pick up SLAs are met.
• Managing delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction, and overall OTIF.
• Managing product-related, fulfillment-related or process-related queries from the customer that occur on the platform.
• Coordinating with teams for End-to-End Order Status from Supplier Pickups with Delivery (Order Life Cycle).
• Producing regular status, and quarterly activity reports to Moglix leadership.
• Managing support issues and escalations for Moglix customer

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