Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

The Team Lead/Assistant Team Lead, Benefits will play a key role in supporting the administration and continuous improvement of Cvent’s benefits programs, ensuring they effectively support employee needs and align with the company’s Total Rewards strategy.

The ideal candidate brings hands-on experience in benefits administration and strong operational rigor with the ability to improve processes and deliver an excellent employee experience.

• Benefits Administration: Support the administration of all benefits programs, including health benefits (medical, dental, vision), life & disability, and voluntary benefits
• Serve as a hands-on SME for the benefits team on enrollments, life events, claims questions, and complex employee scenarios; provide guidance and quality checks on transactions processed by the team
• Ensure timely and accurate processing of benefit elections, changes, and terminations in HRIS and vendor systems, maintaining a high standard of data quality and employee service
• Assist with research and analysis of plan options, costs, utilization trends, and employee feedback
• Develop and maintain accurate census data and other datasets needed for benefits renewals, benchmarking, and reporting.
• Global Leave Management: Support the Benefits team leave administrator in reviewing leave administration, respond to employee inquiries, assist with transitions to leave, and return to work
• Maintain strong day-to-day working relationships with third-party vendors (carriers, TPAs, wellness partners), collaborating on claims issues, escalations, and data integrity needs.
• Payroll Coordination: Collaborate with Payroll to reconcile benefit deductions, submit files according to the payroll schedule, and ensure accurate transmission to vendors.
• Data Integrity: Ensure accuracy of all benefit enrollments and provide vendors with accurate eligibility information. Update HRIS database with new and changing information; ensures accuracy and integrity of information. Responsible for employee benefit file maintenance and storage retention requirements.
• Assist with managing the wellness programs and developing content (e.g., newsletters, intranet updates, campaign materials) that promotes health and wellbeing offerings.
• Employee Service and Support: Act as an escalation point for complex employee inquiries and claims issues, ensuring prompt and accurate resolution in partnership with vendors and internal stakeholders
• Partner closely with other members of the Benefits team, HR Business Partners, Payroll, HRIS, Legal, and Finance to ensure aligned, compliant, and efficient administration of benefits programs.
• Identify and recommend process improvements, tools, and documentation enhancements to increase accuracy, scalability, and usability of benefits operations.

• Bachelor’s degree in human resources, Business Administration, or a related field.
• Minimum of 6+ years of relevant experience in benefits administration, with leadership experience preferred.
• Detail-oriented and organized with strong analytical and problem-solving skills.
• Experience with HRIS systems (such as Workday, ADP)
• Proficiency in Microsoft software (Word, Excel, and PowerPoint)
• Ability to self-manage with minimal direction and resolve complex employee issues.
• Excellent interpersonal and communication skills, with strong relationship management abilities.
• Must have good working relationship management with employees and benefit providers and the ability to deal with complex employee issues relating to benefits

Physical Demands
We are not able to offer sponsorship for this position