Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.
In This Role, You Will:
- Sales & Contracting Support
- Support Sales reps with quote and contract creation, ensuring correct SKUs, pricing structures, terms, and approvals in Salesforce / CPQ and Ironclad
- Review deals for policy and process adherence (discounting, approvals, billing details, tax fields, payment terms) and flag exceptions to senior team members as needed
- Assist with obtaining and organizing customer-requested documents (legal, security, insurance, etc.) to keep deals moving
- SPOT Help & Queue Management
- Work cases from SPOT Help channels (Slack, JSM, email) across categories such as contracting help, account/contact updates, opportunity/ownership changes, and quota/commission questions, following documented SLAs and workflows
- Accurately categorize and document each request, update status, and provide clear, timely communication back to Sales
- Escalate complex or cross-functional issues to senior associates, Team Leads, or partner teams (Finance, Legal, Systems, Sales Planning) with appropriate context and recommendations
- Data, Systems & Process Quality
- Maintain high-quality data in Salesforce by processing account/contact updates, opportunity assignments, territory moves, and list uploads as per SPOT standards
- Support UAT and small process improvements related to Salesforce, Ironclad, and other sales tools; log issues and partner with Systems & Strategy as needed
- Contribute to documentation (wikis, SOPs, quick guides) for recurring scenarios, enabling more self-service and consistent handling across the team
- Stakeholder Communication & Collaboration
- Communicate clearly and professionally with Sales, Finance, Legal, and IT stakeholders to resolve issues and clarify requirements
- Provide constructive feedback on recurring issues, gaps, or edge cases so SPOT can improve processes, tools, and training materials over time
Here's What You Need:
- Hands-on experience with Salesforce (creating/updating accounts, opportunities, tasks, basic reporting)
- Strong analytical and problem-solving skills, with attention to detail and comfort working with structured processes and data
- Excellent written and verbal communication skills, including the ability to simplify complex operational topics for Sales stakeholders
- Proven time management and prioritization, able to handle multiple requests, queues, and deadlines in a fast-paced environment
- Experience with CPQ, Ironclad, eSignature tools, or other SaaS quoting/contracting platforms
- Comfort using AI tools (e.g., Glean) to improve speed and quality of work
- Prior experience supporting US/EST Sales teams or working EST-aligned hours