Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection. Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
AI at Cvent:
Leading the Future Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.
About the role:
The Senior Associate, Contract Management, is responsible for reviewing, validating, and implementing sales contracts and change requests in line with Cvent’s policies, commercial guidelines, and SOX controls. The role partners closely with Sales, Finance (AR, FCS, Tax, Revenue), RevOps, Legal, and Technology to ensure accurate contract setup, clean downstream invoicing, and a strong control environment across the order-to-cash lifecycle.
In This Role, You Will:
• Contract Review & Implementation
o Review order forms, SOWs, and amendments for accuracy of SKUs, pricing, discounts, term, billing frequency, renewal terms, and special clauses.
o Validate contracts against approved quoting/CPQ outputs and commercial policies before implementation.
o Implement contracts and changes in Salesforce (and other systems as required), ensuring clean handoff to Invoicing, FCS, Collections, and Revenue.
o Manage auto-renewals, term changes, add-ons, upsells, and partial-term changes with clear documentation.
o Ensure all required approvals and supporting documents are attached and traceable for audit.
• Stakeholder Management & Issue Resolution
• Process Excellence & Reporting
• Controls, Quality & Compliance
o Adhere to contract management SOPs, playbooks, and checklists; raise gaps and propose improvements.
o Perform quality checks on complex deals (multi-entity, multi-currency, non-standard terms, M&A/legacy contracts).
o Ensure compliance with SOX, revenue recognition guidelines, and internal approval matrices.
o Support internal and external audits by providing documentation, explanations, and samples.
• Stakeholder Management & Issue Resolution
o Act as a subject-matter expert for Sales, FCS, Collections, RevOps, FP&A, and Accounting on contract terms and implementation.
o Investigate and resolve contract-related issues impacting invoicing, billing disputes, credits/rebills, or provisioning.
o Partner with cross-functional teams during M&A integrations to review legacy contracts, define interim rules, and stabilize processes.
o Communicate clearly on status, risks, and resolutions for high-impact or time-sensitive cases.
• Process Excellence & Reporting
o Identify recurring errors and drive root cause analysis and preventive actions (SOP updates, training, tool changes, controls).
o Contribute to knowledge base / rulebook updates for SKUs, contract scenarios, and edge cases.
o Support operational reporting on contract queues, SLAs, error trends, and rework.
Here's What You Need:
• Strong attention to detail and ability to interpret complex commercial terms.
• Solid understanding of order-to-cash flows (contracting, invoicing, cancellations/credits, renewals, revenue impact).
• Analytical skills – comfortable working with contract data, approvals, reconciliations, and exceptions.
• Process- and control-oriented mindset, with familiarity or interest in SOX and audit requirements.
• Clear, concise written and verbal communication with global stakeholders.
• Ability to prioritize and manage high volumes of work against SLAs in a fast-paced environment.
• High level of ownership, problem-solving, and accountability for resolving complex cases.
• Experience with M&A integrations, legacy migrations, or multi-entity environments.
• Exposure to revenue recognition concepts and coordination with Technical Accounting/Revenue.
• Experience using automation or AI tools to support contract review, quality, or workflow management.