Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

We are looking for an experienced and highly motivated Renewal Manager to join our team with a focus on successfully managing client renewals with our Hospitality Cloud division, the Cvent business unit responsible for selling our Supplier & Venue Solutions portfolio. The ideal candidate will drive retention and customer loyalty, grow current client revenues, and help foster customer relationships. This will be the point of contact for assigned renewal customers that will negotiate and close renewals as well as find addition opportunities for Cvent to engage within these clients when applicable. You will be required to demonstrate solution-selling skills and effectively manage internal relationships with the Sales and Client Services departments to ensure complete customer satisfaction and meet sales objectives as well as assisting and account managers with the same urgency.

• Work with Account Managers to maintain and expand Cvent customer footprint
• Leveraging a renewal framework, you will focus on closing contract renewals among Cvent’s streamlined customers
• Present products and services information to all accounts
• Build rapport with customers via phone conversations
• Set aggressive goals for annual revenue achievement against each account
• Accurately forecast sales opportunities via pipeline report
• Monitor and report renewal activity within Salesforce.com
• Handle customer renewals to prevent contractual gaps
• Escalate customer questions and issues to the appropriate support teams and oversee the project through to conclusion Perform other duties as assigned
• Ensure customer issues are acknowledged and resolved within 24 hours

• Bachelor’s degree is required (strong academic performance is desired)
• At least 4+ years of experience in a customer-facing, B2B, revenue-generating role (more is welcomed)
• Experience selling or managing accounts in SaaS/technology/hospitality space a plus
• History of exceeding sales goals is highly desired
• Proven ability to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function
• This is not a technical position; but relevant experience might include selling digital marketing solutions, hospitality software, and travel and meeting planning services
• Experience working in the Event Management industry a plus