Lead Site Reliability Engineer

Company Overview

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and 30,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

Disclaimer: Recruitment Scam Notice: Beware of recruitment scams. Legitimate Cvent recruiting communications will come from accounts formatted as “[email protected]” email address. Cvent will never request payment or ask for sensitive personal or financial information through chat or social media platforms. Cvent is not responsible for losses or damages arising from communications, payments, or disclosures made to third parties impersonating Cvent.

If you believe a communication may be fraudulent, we strongly recommend that you don't respond and report the incident at [email protected].

For more information, visit Cvent’s Recruitment Fraud Notice. https://www.cvent.com/en/notice-recruitment-fraud.

Set the direction and long-term strategy for solving complex problems; communicate timeline, scope, risks, and the technical roadmap to leadership and stakeholders.

Keep abreast of emerging cloud technologies, running POCs to assess suitability and value.

Lead design and implementation of large-scale AWS architectures optimized for reliability, scalability, and cost.

Develop and refine CI/CD pipelines and automated deployments for complex environments.

Drive error budgets; define and track SLIs/SLOs; own organization-wide reliability targets.

Lead deep-dive RCAs for major incidents using Datadog, Prometheus, Grafana, and ELK; run blameless postmortems.

Establish best practices for containerization (Docker, Kubernetes) and infrastructure as code (Terraform, AWS CDK).

Mentor, coach, and provide technical escalation for SRE/DevOps engineers; foster a learning and ownership culture.

Direct AI/automation initiatives to improve deployment, monitoring, troubleshooting, and developer efficiency (e.g., ChatGPT, Copilot, generative AI for runbooks and incident management).

Partner with engineering, product, and business to shape reliability strategy, incident process, architecture reviews, and roadmap.

Ensure security, regulatory, and operational compliance across cloud architecture and automation.

continuously communicating timeline, scope, risks, and technical road map.

• 7-10 years in Site Reliability, DevOps, or Cloud Engineering, including substantial leadership experience.
  
  Strong understanding of SRE principles and DevOps culture; adept at applying software engineering tools, methods, and practices.
  
  Deep AWS expertise across advanced networking, identity (IAM), and multi-region architectures; experience with large-scale, multi-tier distributed systems.
  
  Advanced development and scripting skills (Python, Go, Bash) focused on automation and troubleshooting distributed systems.
  
  Mastery of CI/CD platforms (Jenkins, GitHub Actions, Argo CD), containerization (Docker, Kubernetes), and infrastructure as code (Terraform, CloudFormation, AWS CDK).
  
  Proven track record driving SLIs/SLOs, error budgets, and reliability targets at scale, plus leading complex incident processes and blameless postmortems.
  
  Strong Unix/Linux background with deep knowledge of system internals.
  
  Experience with database technologies (SQL Server, PostgreSQL, Couchbase preferred).
  
  Effective people leader and mentor with excellent communication and stakeholder management skills; bias for execution.