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Deal Desk Specialist



Dublin, Ireland
Posted on Thursday, June 20, 2024
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 22K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Deal Desk Specialist

Why We Have This Role

The Deal Support team is a really exciting and unique opportunity where you’re working closely with our salespeople, to keep them free to do what they do best - sales. The Deal Desk supports Sales working with Sales Operations, Product Management, Legal, and Finance leadership. You will help manage and improve Qualtrics’ systems and processes, pricing structures, capabilities, and policies based on insights from internal and external sources including, statistical models, competitive dynamics, market trends, various internal data sources and cost information.

How You’ll Find Success

You will find success in this role by having a customer-first mentality and effectively collaborating with cross-functional teams including Sales, Finance, Legal, and Operations. Your ability to analyse and interpret deal-related information, identify growth opportunities, and develop pricing strategies will contribute significantly to our revenue growth objectives.

How You’ll Grow

You will be part of a global organisation who is constantly evolving, learning and growing. In addition to the continual learnings of pricing, sales processes and the technology industry - our team is constantly evolving our processes and enhancing our individual team member’s skill sets. We facilitate this by constantly providing trainings and learning and development opportunities as well as cross-functional projects to build our skillsets.

Things You’ll Do

  • Act as a Sales-facing subject matter expert on process, policy, system and pricing/packaging related matters
  • Assist Sales teams in building and positioning complex orders, which involves acting as the liaison between Sales and key partners involved in the deal structuring process (e.g. Sales Operations, Accounting, Finance, Legal, Order Management, Product Marketing, etc.)
  • Be responsible for the day-to-day quote and pricing approvals.
  • Partner with Sales to ensure opportunities are properly built and tracked in Salesforce including stage, probability, booking amount, and various other required fields.
  • Capture and operationalize feedback from Qualtrics sales teams about the effectiveness of pricing and packaging and provide actionable guidance on areas of opportunity and improvement.
  • Aid Sales with constructing Quotes, Rate Cards, and Enterprise Licensing Agreements
  • Analyze pricing, discounting, and margin data
  • Maintain an agreed upon SLA on deal turnaround times

What We’re Looking For On Your CV

  • Undergraduate degree in Business, Finance, Marketing, Economics, Strategy, Statistics or other relevant majors
  • Interest in deal desk, finance, or sales operations roles. Prior experience in these areas would be a positive however not a must-have!
  • Strong analytical and quantitative skills, with the ability to interpret large, complex data
  • Excellent communication and interpersonal skills for effective collaboration with cross-functional teams
  • Working knowledge of Sales organisations, Sales quotas, and CRM platforms (i.e. would be beneficial.
  • Detail-oriented with strong organisational skills to manage multiple concurrent deals
  • Experience delivering against multiple priorities at the same time along with strong attention to detail, planning and the ability to work in a dynamic environment.

What You Should Know About This Team

Our Deal Desk team is a dynamic and high-performing group that plays a critical role in driving revenue growth. We have a highly collaborative work environment where we strive to make each day interesting, fun and fulfilling. Our diverse global team has people located throughout the world with different work and educational experiences, and we love to learn from each other.

Our Team’s Favourite Perks and Benefits

  • Workspaces: We have quiet spaces to take a call or for deep thinking, and other spaces dedicated to collaboration.
  • Commuter Benefits: We offer a generous monthly allowance to be used for transportation and to help you commute to the office.
  • Wellness Reimbursement: This can be put toward wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
  • Q Mentor Program: Looking to grow in your career? Get matched with a mentor inside Qualtrics to get meaningful coaching from someone outside your team.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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