At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Instructional Designer

Why We Have This Role

The Go-To-Market (GTM) Enablement team owns global onboarding, skill development and ongoing education for internal employees and our partner network for roles which touch the customer during the GTM lifecycle, from sales & pre-sales to delivery & account management. Our team thinks globally for scale, delivering learner-centric enablement experiences. These programs and services have a significant impact on our customers’ success and our bottom-line growth.

How You’ll Find Success

• Passion for adult eLearning and creating effective and engaging learning strategies.
• Excellent written and verbal skills, with a specific focus on being able to translate complicated concepts into easy-to-understand formats.
• Strong project management skills, including the ability to manage multiple, dependent work streams and deliver new, high quality courses on schedule.
• Fast learner with technical aptitude that enables you to gain expertise across our products, roles and instructional design tools.
• Takes initiative

How You’ll Grow

• Learn about experience management (XM) as a category, including expert-level technical knowledge.
• Learn about various sales and services functions across technology companies which lead to successful customer renewals and expansions.
• Expand your instructional design expertise.

Things You’ll Do

• Develop and launch digital content.
• Own end-to-end process and timeline, including entry of content into the LMS, Beta launch, and launch strategy.
• Interview internal subject matter experts and synthesize concepts.
• Write course content, including expository text, scripts for animated and testimonial videos, learning activities, and assessment questions that enhance retention.
• Publicize newly released training content via internal and external marketing channels.
• Analyze course activity and feedback to prioritize tasks for ongoing refinement and enhancement.
• Maintain the library of eLearning to keep content current, accurate, and relevant with updated product features and XM methodologies.
• Research strategies and industry best practices for creating engaging and interactive content for learners.

What We’re Looking For On Your CV

• 1.5-4 years of experience in content development, technical writing or online instructional design
• Ability to convert complex, technical information into easy-to-understand formats.
• Outstanding organization and prioritization skills
• Strong attention to detail to produce high-quality and polished content
• Ability to work independently in highly ambiguous, shifting environments
• Knowledge of adult learning theories, Bloom’s Taxonomy, instructional design models, and development of assessments / testing
• Experience making digital learning interactive, engaging, and social
• Experience designing overall curriculum for defined audiences
• Video editing experience

What You Should Know About This Team

• Broad purview: We work across regions, so there’s always something new to learn!
• Direct influence on key company metrics, including revenue, expansions and renewals.
• Strong focus on professional development.
• We work hard but also have a lot of fun doing it. We believe the best work comes from a collaborative and trusting team culture.