As a Procurement Business Partner at Spendflo, you will wear two critical hats: optimizing procurement operations and owning end-to-end customer success.

You’ll ensure clients not only adopt Spendflo’s platform seamlessly but also achieve sustained value, leading to retention, upsells, and advocacy. This role combines operational excellence with hands-on client partnership.

Key Responsibilities:

1. Strategic Procurement Leadership & Client Success

• Serve as the trusted advisor for clients, aligning Spendflo’s platform with their procurement goals to drive adoption, ROI, and retention
  
• Own and grow a book of business that is allocated to you
  
• Define and monitor product adoption metrics (e.g., feature utilization, cost savings) to ensure clients realize full platform value
  
• Identify upsell/cross-sell opportunities (e.g., expanded licenses, premium features) by understanding clients’ evolving procurement needs
  
• Proactively address risks to customer health (e.g., low engagement, missed savings) with tailored solutions to reduce churn
  

2. End-to-End Procurement Optimization

• Streamline clients’ procurement processes, including requisition-to-pay cycles, vendor negotiations, and contract lifecycle management
  
• Partner with clients’ Finance, IT, and Procurement teams to automate workflows using Spendflo and integrated tools (e.g., ERP systems)
  
• Collaborate with the services team to review vendor contracts, ensure compliance with client policies, and secure cost-saving terms
  

3. Data-Driven Decision Making

• Analyze procurement data to uncover trends, savings opportunities, and inefficiencies
  
• Build client-facing dashboards and reports to track KPIs like retention rates, cycle time reduction, and ROI achievement
  
• Advocate for platform enhancements by sharing client feedback with the Product and Engineering teams
  

4. Stakeholder Collaboration & Change Management

• Lead training sessions and workshops to onboard clients and drive ongoing engagement with Spendflo’s platform
  
• Manage change initiatives to align client stakeholders with new procurement processes or tools
  
• Build long-term relationships with key decision-makers (e.g., CFOs, Procurement Heads) to position Spendflo as a strategic partner
  

5. Compliance & Risk Mitigation

• Ensure clients’ procurement activities adhere to financial, legal, and regulatory standards
  
• Mitigate risks related to vendor performance, maverick spending, or contract disputes
  

Qualifications:

Required:

• 4-7 years in procurement/procurement operations, strategic sourcing, or supply chain management
  
• Awareness of tools in the procurement space (Coupa, Netsuite, Ariba, etc.)
  
• Excellent communication and collaboration skills to work with Sales, service, and Product teams
  

Preferred:

• MBA degree
  
• Experience working in a customer-facing environment
  
• Knowledge of procurement trends
  
• Knowledge of consulting in procurement/ supply chain practice will be a plus
  

Why Join Spendflo?

You’ll bridge procurement expertise with customer success, directly impacting Spendflo’s growth while transforming how clients manage SaaS spend. If you thrive as a strategic partner who delivers measurable value, this role is for you!

This role is for the Americas region, so you must be willing to do night shifts. The role will be based in Chennai, India.