Senior Customer Solutions Engineer
Sysdig
Other Engineering, Customer Service
Posted on Aug 8, 2024
In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. We are passionate open source enthusiasts at heart and technical problem-solvers who are innovating and delivering powerful solutions to secure cloud-native applications.
We value diverse opinions and open dialogue to spur ideas. We believe in working closely together to achieve our goals, and since our launch, we have been flexible with when and where we work. We’re an international company that understands how to cultivate a strong culture across remote teams.
And we’re a great place to work too – we’ve been named a “Best Place to Work” by Inc.,the San Francisco Business Times and the Silicon Valley Business Journal, and we won six workplace awards from Comparably this year. We have been recognized by Deloitte as one of the 500 fastest-growing organizations for the last four years.
We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?
What you will do
- You will report to the Sr. Manager, Customer Success
- Be a hands-on technologist and collaborate with Sysdig customers.
- Experience establishing communication and engagement with customer's organization from engineers to Exec level
- Achieve results and value realization by establishing customer-centric solutions
- Provide customers guidance on Sysdig deployments and operational best practices
- Contribute to workshops aimed at helping customers unlock the full value of the Sysdig platform
- Advocate for customer requirements and partner with Product Management and Engineering to align road projects.
- Partner with Sales to ensure customer retention and account growth
- Partner with Support and Professional Services to ensure quality customer solutions and efficient issue resolution
What you will bring with you. Experience using the following technical skills to build customer outcomes:
- Experience creating and optimizing container images
- Experience installing, upgrading, and troubleshooting solutions on Kubernetes in an Enterprise environment
- Experience creating Kubernetes clusters On-Prem and/or on Cloud Service Providers
- Experience with cloud native applications, security, automation techniques, and DEVSECOPS
- Experience in software development and scripting using API endpoints
- Experience leading projects, working with Customers/Users (internal and/or external),
- Experience establishing communication and engagement with customers
- Experience managing issues, root cause analysis, and driving to resolution
- Bonus: Experience using time series metrics to troubleshoot application issues and understanding of industry-accepted monitoring practices like Golden Signals, USE method is a plus
What we look for
- One or more of CKAD/CKA/CKS Certifications
- Experience with Linux, Helm, Terraform, Kubernetes, Cloud Platforms
- Experience with Prometheus and PromQL
- Team players who inspire customer loyalty and innovation.
- Hands on technologists dedicated to continued learning
- Experience with Cyber Security in Cloud and Container Ecosystems and able to act in a consulting role
- Empathetic, patience, and a passion for working with customers
- Coachability
- Experience working with Sysdig and Falco is a plus
Why work at Sysdig?
- We're a well funded startup that already has a large enterprise customer base
- We have an organizational focus on delivering value to customers
- Our open source tools are widely used and loved by technologists & developers
When you join Sysdig, you can expect:
- Great compensation package, including equity opportunities
- An international culture with employees in more than 40 countries
- Flexible work arrangement
- Mental well-being support for you and your family and company-wide wellness days
- Development opportunities
The U.S. annual on target earnings (OTE) range for this full-time position is between $130,000 and 163,000 USD/year. This range represents a combination of annual base pay and targeted commission. Actual offers may be higher or lower than this range based on a variety of factors, including your work location, job-related experience and education.
We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.
Some of our Hiring Managers are globally distributed, an English version of your CV will be appreciated.
Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.
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