Solutions Enginner

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Description
Join Truora, a leading Latin American technology company at the forefront of digital identity and user authentication. We are simplifying digital interactions and building trust online for top-tier companies across the region.
We are seeking a talented and customer-obsessed Solutions Engineer to join our growing team. In this critical role, you will be the primary technical link between our sales teams, our partners, and our clients. You will be responsible for understanding our clients' most complex business challenges and designing robust, scalable solutions using Truora's suite of APIs.
If you are a natural problem-solver with a strong technical background and a passion for helping customers succeed, this is the role for you. You will be instrumental in driving technical sales, ensuring seamless client onboarding, and shaping the future of our product by providing invaluable market feedback.

Requirements

• 1+ years of experience in a technical, client-facing role such as a Solutions Engineer, Sales Engineer, Technical Account Manager, or a related position.
• Strong, hands-on understanding of REST APIs, webhooks, JSON, and modern web technologies.
• Proficiency in reading and writing code in at least one common programming language (e.g., Python, JavaScript/Node.js, Ruby, Java).
• Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and trust with clients.
• Proven problem-solving skills and the ability to navigate and resolve complex technical challenges.
• Fluency in Spanish and at least ability to read and listen English

Responsibilities

• Partner with the Sales team in the pre-sales process, acting as the lead technical expert in client meetings, workshops, and calls.
• Lead technical discovery sessions to deeply understand a client's requirements, existing technology stack, and business objectives.
• Design, build, and present custom demos and proofs-of-concept (POCs) that showcase the value and capabilities of Truora's products.
• Articulate complex technical concepts to a wide range of audiences, from C-level executives to software developers.
• Guide new clients through the technical integration of Truora's APIs, providing best-practice recommendations and troubleshooting support to ensure a successful and timely launch.
• Act as the main technical point of contact for our strategic clients, building strong, long-lasting relationships.
• Collaborate closely with the Product and Engineering teams to channel client feedback, identify product gaps, and influence the product roadmap.
• Develop and maintain technical documentation, including integration guides, tutorials, and knowledge base articles.

Nice to have

• Bachelor's degree in Computer Science, Systems Engineering, Software Engineering, or a related technical field.
• Experience working in a fast-paced B2B SaaS or API-first company.
• Previous experience in the FinTech, Identity Verification (IDV), or RegTech industries.
• Familiarity with cloud platforms such as AWS, Google Cloud, Oracle or Azure.
• Experience with mobile development (iOS/Android) and SDK integrations.
• Working knowledge of Portuguese.

Working conditions

• Work Model: This is a hybrid role based in our México or Bogotá office, offering a mix of in-office collaboration and remote work.
• Environment: You will be part of a fast-paced, dynamic, and highly collaborative work environment where innovation and execution are valued.
• Compensation: Competitive salary package, including sales commissions.
• Growth: Significant opportunities for professional growth, skill development, and career advancement within a rapidly scaling technology company.
• Travel: Occasional travel may be required for client meetings, industry conferences, or team events.