Technical Consultant Monitoring - London/Gloucester

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

OpenText brings critical technologies to support our customers’ growing needs to digitize and work smarter. We are proven market leaders in Content Services, Business Network, Digital Experience and Cybersecurity. Our organisation brings new categories of AI & Analytics, Application Modernization & Delivery, and Digital Operations Management. OpenText powers and protects information to elevate every person and every organization to be their best. We help customers gain an information advantage and accelerate their digital transformation.

Your impact:

We are seeking a dynamic Technical Consultant to join our growing Professional Services team.

Professional Services provides market-leading solutions to help organizations across EMEA understand, protect and manage their data. Our team delivers a diverse set of solutions from our broad portfolio of products.

What you can expect:

Within Professional Services you can expect supportive engagement from your manager, you will be part of a friendly and diverse team, you will be expected to obtain and maintain the appropriate certifications to your role through training & memberships and will have access to local and worldwide opportunities for growth within Professional Services and the wider OpenText.

What the role offers

• Opportunity to work as part of a passionate team of industry experts with a key focus on delivering value to customers
• Opportunities for trainings and certification
• You will provide consultancy for a range of OpenText monitoring tools and associated integrations.
• You will be:
  • Investigating, diagnosing and remediating complex technical issues.
  • Maintaining and updating integrations with connected 3rd party systems.
  • Producing and reviewing technical documentation.
  • Planning and implementing system upgrades and new interfaces.
  • Participation in and support of performance testing and security vulnerability testing.

What you need to succeed:

• 3-5 years of experience in a technical consultant or IT operations role
• Understanding of IT operations monitoring, event correlation, and IT service management processes.
• Understanding of Infrastructure, Operating Systems, Networks, Databases
• Ability to analyse event data, correlate incidents, and recommend improvements.
• Experience with integrations into 3rd party systems
• Familiarity with automation frameworks and scripting will be an advantage
• The successful candidate must be able to obtain and maintain a high level of Security Clearance.

This is a hybrid role, and the successful candidate will be required to work from Gloucester or London on a regular basis (4 days per week).

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.