Sr. Client Manager

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT:

The OpenText Professional Services team is comprised of more than 3,500 consultants who act as trusted advisors, managing long-lasting relationships with more than 100,000 customers around the world. They are responsible for the delivery of business solutions from pre-sales to post implementation. Our teams of experts help organizations solve issues, create value, improve business performance, and work more effectively in an increasingly digital world.

The Services sales (Client Manager) role typically works in an assigned region to drive the “booking” (deal closure consisting of a signed Statement of Work and Purchase Order) of the OpenText Professional Services business unit.

WHAT THE ROLE OFFERS:

• Owning all Professional Services business in selected Accounts within South East Asia countries.
• Maintaining client relationships for all ongoing projects and drive recurring services bookings in your accounts, developing a healthy pipeline of new initiatives.
• Supporting critical leadership reviews and presenting the status of the programs internally and externally.
• Work closely with sales account managers to provide total solution (i.e. License and Cloud Sales subscription and Professional Services) to the customer.
• Become the trusted advisor to the customer on implementation and management of OpenText products and solutions.
• Selling consulting services to both new and install base customers.
• Closing services sales that allow the Consulting team to drive backlog revenue.
• Forecasting accurately to allow the Opentext Services business to forecast new opportunity bookings and backlog revenue.
• Ability to interact with business stakeholders on business requirements, demand prioritization, business case preparation and execution planning.
• Translate business opportunities, problems into solutions that have measurable outcomes.
• Workout the business process transformation/ improvement roadmap with the business stakeholders with clear goals and measurable targets.
• Program manage large cross functional projects from concept to sales closure. This will include evaluation and selection of technology platforms, services, contract reviews, budget planning, resource planning, stakeholder management, vendor management, project execution, communication and monitoring.
• Overseeing the risk and issue management of Project related activities to ensure an acceptable level of risk.
• Work with the services delivery team to create Work Breakdown Structures to support pricing estimates.

WHAT YOU NEED TO SUCCEED:

• Excellent Business and Technology level verbal/written communication skill.
• Develop Statement of Work, Change Request, RFP responses, Rough Order of Magnitude and Basis of Estimate (BoE).
• Ability to perform Account Management function to help drive future work within a Professional Services organization.
• Ability to negotiate contractual terms with customers and internal stake-holders.
• Comprehensive knowledge of Business applications systems (Enterprise Content Management, Big Data Analytics, AI, Enterprise Information Management and SAP Solutions), systems design and development processes, including requirements analysis, feasibility studies, software design, programming, pilot testing, installation and evaluation.
• Ability to analyze and resolve complex issues, both logical and interpersonal.
• Excellent management/supervisory skills and ability to operate under tight timeline-driven initiatives.
• 5 years+ experience with responsibilities in selling consulting services for medium to large scale projects.
• A high level of commitment, willingness to learn, and the ability to quickly apply new technologies.
• Willingness to travel domestically and abroad.
• Experienced in using salesforce.com to manage opportunity pipeline.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.