Hiring Manager: Barry Sloan

Talent Acquisition Advisor: Sarah Dinneen

Job Code Level: CGP4

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AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact:

Professional Services is the consulting arm of OpenText and supports customers through the installation, configuration, integration, and support of OpenText products. We deliver solutions to some of the top brand names worldwide and to various government departments in high security areas.

OpenText is undertaking a range of client projects to help drive efficiencies and provide improved IT services, particularly in Service Management and other ITIL functions. We are looking for an experienced Business Analyst to join our growing Professional Services team.

What the role offers:

• Gathering requirements and working with the business to understand the full objectives of their requirements.
• Mapping the business impact and identifying solutions to drive the design of changes to systems and processes.
• Development of Business Analysis materials to support requirements gathering, processes and procedure amendments and adaption to operating models.
• Working collaboratively with business leaders and sponsors assigned within an organisation to facilitate improvements and manage the operational changes required to support the business.
• Participating in relevant governance checkpoints throughout Transition to inform go/no decisions.
• Undertake assessments of the success of change mitigation and transformation and manage further interventions with the Business Change Lead to embed the business changes into the organisation.
• Participating in project governance activities (e.g. regular status reporting).

What you need to succeed:

• Background in ITIL and business Analysis techniques, agile methodology and transformation to target operating models.
• Able to demonstrate excellent team-working skills.
• Strong interpersonal and communication skills across all stakeholder levels.
• Ability to work under pressure and make rational decisions considering relevant risks and taking responsibility for such decisions.
• Specific knowledge of secure government operations and ways of working.
• Background in Service Management Capabilities and experience of working with Service Management toolsets.
• Define acceptance criteria based on requirements and user stories that can be used to validate during testing.
• Ability to conduct (or facilitate) functional and User Acceptance Testing (UAT) to ensure that business requirements and associated acceptance criteria have been met.
• Identify and record defects, working closely with development teams to ensure a swift resolution.
• Experience of working with personnel in a cross-organisation environment is highly desirable.
• The successful candidate must hold active high level of Security Clearance.
  
  

One Last Thing:

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.