Principal Solutions Consultant – Germany

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in driving Customer Communications Management and Digital Experience.

Digital Experience (DX) is the new marketing battleground. In fact, 89% of companies plan to make Digital Experience their number one area of competition by next year. Upgrading customer experience capabilities helps companies to unlock new revenue streams and bolster existing ones, attracts, and retain customers, and reach new segments—all while driving higher conversion and engagement. OpenText’s rich portfolio of Customer Communication Management, Web Content Management, Digital Asset Management, and Workforce Optimization solutions offer exciting and compelling ways to address customer needs in this area.

The Opportunity:

OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises and in the cloud. We embrace all things digital and are committed to being the best place to work for our employees in over 140 locations around the world. We obsess over our customers to ensure they are wildly successful in embracing the Digital World.

We have an opportunity for a Principal Solutions Consultant in our Digital Experience (DX) business unit. The Principal Solution Consultant is a core member of the OpenText DX Sales team, working together to identify and develop revenue opportunities within the OpenText DX Customer and Prospect base.

This will involve analyzing complex customer requirements and providing a compelling, unique value proposition to the customer, which leverages one or more solutions from the OpenText DX portfolio (Web Content Management, Digital Asset Management, Customer Communication Management, Workforce Optimization and Customer Journey Mapping).

You will be responsible for helping the customer visualize the value proposition by building out customized demonstrations of OpenText DX products and solutions and delivering technology and business level presentations to technical, business and management-level audiences.

You are great at:

• Delivering tailored presentations and demonstrations to both a business and technical audience
• Leveraging different presentation techniques like whiteboard, PPT, storytelling, etc.
• Orchestrating successful Proof of Concepts
• Addressing responses to RF(X) responses
• Creating Need: utilizing experience from case studies, ROI studies and other assets.
• Proactively engaging in continuous self-learning. Both deeper into single technology and across other technologies.
• Understanding who OpenText DX competitors are and some level of understanding of their offerings.
• Design comprehensive solutions architecture based on customer requirements
• Understanding solutions in the OpenText DX portfolio at a high level and able to articulate and present the bigger picture
• Solid expertise in CCM preferred and developing knowledge of Customer Experience Management.
• Taking full responsibility for customer focused activities, seeking input from the various parties involved and making sure deadlines are met.
• Adequately managing multiple engagements to ensure all deadlines are met and customers are serviced in a timely manner.
• Ability to communicate the value of the solution in terms of financial return and impact on customer business goals

What it takes:

• Minimum of 7 years of field experience as a cpresales, sales engineering
• German and English language (proficient)
• Strong experience in multiple Customer Communications Management technologies, DAM and multi channel
• Ability to communicate the value of the solution and impact on customer business goals
• Solid working knowledge of Cloud computing strategies, business models and issues
• Ability to travel as required