Hiring Manager: Ben Fallarme

Talent Acquisition Advisor: Draun Raval

Job Code Level: ANP3

Refer Your Friends!

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

We are seeking a Senior Business Analyst to support a high-impact enterprise automation program focused on reducing operational toil, improving reliability, and enabling scalable, intelligent IT operations. In this role, you will shape high-quality automation demand by translating operational insights into clear use cases, user stories, and measurable outcomes. Partnering closely with SRE, platform, and operations teams, you will ensure opportunities are well-defined and positioned for successful delivery and adoption. You will also drive visibility and engagement through communications, demos, training, and documentation—ensuring automation capabilities are understood, accessible, and effectively adopted across the organization.

This is a senior individual contributor role ideal for someone who thrives at the intersection of operations, data, and automation, and wants to influence how automation and AI are scaled and measured enterprise-wide.

WHAT THE ROLE OFFERS

• Partner with IT, SRE, platform, and operations teams to identify and prioritize high-impact automation opportunities aligned to program goals
• Analyze workflows, pain points, and reliability risks to shape scalable, outcome-driven automation use cases
• Leverage operational data, dashboards, and metrics to validate and refine automation opportunities
• Drive high-quality intake by translating requirements into clear user stories, acceptance criteria, and well-structured Jira artifacts
• Collaborate with architects and delivery teams to ensure solutions are feasible, scalable, and value-focused before development
• Support end-to-end automation lifecycle, including intake, prioritization, tracking, and outcome measurement through defined KPIs
• Lead stakeholder engagement through release communications, demos, and training to drive visibility and adoption
• Establish and maintain documentation standards and a centralized knowledge hub, ensuring effective enablement and post-implementation value realization

WHAT YOU NEED TO SUCCEED

• 5+ years of experience in a Business Analyst, Technical Analyst, or similar role supporting IT, platform, or operations teams.
• Proven experience supporting technology‑driven initiatives, preferably in automation, platform engineering, SRE, or operational environments.
• Strong skills in requirements refinement, process analysis, and stakeholder collaboration, with the ability to translate ambiguous inputs into clear, actionable user stories.
• Experience maintaining high‑quality work items in tools such as Jira, including ensuring completeness, consistency, and traceability of requirements and acceptance criteria.
• Ability to analyze and leverage operational intelligence dashboards, KPIs, and service metrics to identify opportunities, validate impact, and measure outcomes.
• Experience defining or tracking performance and outcome metrics to assess value realization and program effectiveness.
• Strong written and verbal communication skills, with the ability to communicate clearly and effectively across diverse stakeholder groups.
• Ability to work independently on moderately complex initiatives and collaborate effectively across multiple teams.

One Last Thing
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $76,800-$115,200; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.