Hiring Manager: Nagesh Rao

Talent Acquisition Advisor: Draun Raval

Job Code Level: ISP3

Refer Your Friends!

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Senior Systems Administrator, you will own the design, implementation, and management of our enterprise observability and monitoring stack across hybrid and cloud platforms. In this role, you’ll bring deep technical expertise to drive best practices, enhance monitoring quality, and ensure high system reliability. You’ll deliver actionable alerts and ITIL-aligned operations while collaborating closely with NOC, engineering teams, and leadership to keep our infrastructure running at peak performance.

WHAT THE ROLE OFFERS

• Audit & Compliance: Maintain network and cloud documentation to meet internal and external audit requirements. Ensure adherence to regulatory standards (e.g., PCI-DSS, HIPAA, SOX) and corporate security policies. Prepare and present compliance reports for audits and management reviews.
• Vulnerability Management: Conduct regular vulnerability scans and assessments across cloud and on-prem network devices. Collaborate with security teams to remediate identified risks promptly.
• Implement best practices for patch management and configuration hardening.
• Cloud & Network Security: Monitor cloud and network environments for security breaches, anomalies, and compliance violations. Manage firewall rules, VPN configurations, and access controls. Support incident response and forensic analysis when required.
• Operational Support: Maintain high availability and performance of LAN/WAN, wireless, and cloud connectivity. Troubleshoot complex network and cloud issues and provide escalation support. Assist in capacity planning and network architecture improvements.

WHAT YOU NEED TO SUCCEED

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience; Kubernetes (CKA/CKAD), cloud, or Zabbix certifications are a plus.
• Strong experience with observability and monitoring platforms such as New Relic, Dynatrace, Zabbix, and event correlation systems.
• Deep expertise in Zabbix architecture, templates, event routing, and automation, along with NNMi skills including topology, SNMP, traps, and RCA.
• Advanced experience with log management and analytics, including Graylog pipeline design, parsing, and log ingestion strategies.
• Proven Site Reliability Engineering (SRE) experience with SLIs/SLOs, reliability architecture, incident management, and production system scaling.
• Strong knowledge of Linux, Kubernetes, networking, and large-scale distributed systems.
• Expertise in automation and infrastructure as code using Python, Bash, Terraform, and Ansible integrated with GitLab pipelines.
• Understanding of ITIL practices, GDPR/data protection requirements, AI/ML fundamentals, and the ability to leverage LLM-based tools for troubleshooting, documentation, and automation.

One Last Thing
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial well-being. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $67,200 - $110,400 CAD; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.