OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As part of our EMEA Managed Service Organization, you will collaborate closely with Account Managers, the Professional Services team, and the Commercial IT team to ensure that contracted services are delivered to the customer. Your primary focus is ensuring high customer satisfaction and fostering relationships and teams to consistently provide high-quality service.

WHAT THE ROLE OFFERS

• As a Lead Service Manager you will be owning the end-to-end delivery of services, ensuring customer satisfaction and service quality and acting as a primary point of escalations

• Monitoring and analyzing service performance metrics to identify areas of improvement, including optimization, automation, and tooling enhancements

• Engaging on executive‑level through QBRs, governance, and trusted advisory relationships

• Coaching and development of Service Managers and delivery leaders

WHAT YOU NEED TO SUCCEED

• University degree in a relevant field

• Minimum of 5 years of professional experience in a similar role

• Expertise in service delivery frameworks (ITIL)

• Strong customer focus and the ability to operate at a senior management level

• Very good communication and presentation skills in English and Italian

• Additional certifications such as PMP, Lean, or Six Sigma are an advantage

ONE LAST THING

OpenText is more than just a workplace — it’s a global community built on trust, ownership, and high standards. In this role, you will shape the future of our service delivery and create meaningful impact for our customers. We are committed to an inclusive environment where everyone belongs.