OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

A Technical Support Specialist role at OpenText is more than just a job, it's an opportunity to impact lives. As a key contributor, you will leverage your knowledge and experience to help build and support cutting edge information management solutions, working closely with a global support team to deliver exceptional service to our customers and partners.
This involves taking ownership of cases that are raised by email or phone, and working them through to resolution, within our defined SLAs. Daily activities may change with new projects, products, and the needs of the customer.
As a Technical Support Specialist, you’ll be at the heart of OpenText’s cloud fax solutions—solving complex challenges, supporting mission‑critical services, and ensuring customers stay connected when it matters most. You’ll grow your technical expertise while working alongside smart, collaborative teams in a fast‑paced, high‑impact environment.

YOU ARE GREAT AT

Resolving complex technical escalations with clear, confident communication
Diagnosing issues through system and application log analysis to uncover root cause fast
Managing multiple priorities and meeting deadlines in a dynamic environment
Validating releases, maintenance, and operational changes to keep services running smoothly
Advocating for the customer by delivering thoughtful, end‑to‑end technical solutions
Collaborating across teams (Support, NOC, Development) to improve products and processes
Sharing knowledge by documenting solutions and contributing to internal knowledge bases

WHAT YOU NEED TO SUCCEED

Bachelor’s degree or equivalent hands‑on experience (2+ years in a technical support role)
Proven ability to solve increasingly complex technical problems
Strong critical thinking, multitasking, and troubleshooting skills
Excellent written and verbal communication skills
Willingness to participate in an on‑call rotation (after hours, weekends, holidays)

Technical Foundation
Linux / Unix

Basic shell scripting and CRONTAB management
File permissions and user account management
Log analysis and system monitoring (SAR, TOP)
Web and service administration (Apache, Tomcat, FTP, HTTP, SMTP)
Strong understanding of networking fundamentals and tools

Windows

Batch scripting and job scheduling
Log analysis using Event Viewer and system monitoring tools
Web server administration (IIS)
Solid grasp of Windows services and networking basics

ONE LAST THING
OpenText is more than a global technology leader—we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $52,500 - $86,250: Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.