OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

The Opportunity

OpenText's Finance center is looking for a dedicated and experienced Collections Analyst to help us optimizing the conversion of OpenText's revenue into cash by determining appropiate credit levels and effectively managing the asigned customer accounts receivables portfolio.

Our mission is to analyze the financial condition of customers to determine the correct credit limit and risk rating, as well as to ensure customer payments are collected in a timely manner in accordance with the agreed customer payment terms by adopting the most effective method of collection.

Besides embracing opportunities to improve existing working practices leading to workload efficiencies, we also maintain on-going relationships with low to high-value customers and OpenText sales organizations.

What the role offers

• Manage assigned portfolio from simple to medium complexity transactions
• Follows defined dispute management processes, by recording customer disputes in a clear, concise manner ensuring correct internal referral for dispute resolution.
• Follows recommended best practice approach in system usage to ensure that an accurate record exists for all portfolio transactions and that internal partners can instigate appropriate actions.
• Takes responsibility for assigned portfolio by proactively applying cash to invoices advised by the customer. Reaches out to customer promptly on receipt of cash with no advised remittance.
• Engages positively with both external customers and internal partners to develop positive business relationships.
• Understand assigned customers’ business and organizational structure at a high level noting key contacts for the purpose of cash collection and dispute resolution.
• Escalate aging disputes following standard processes, to C&C resources and internal partners and work collaboratively with assigned Territory Resolver.
• Identify, investigate and escalate “at risk” disputes as per defined processes, making recommendations on reserve or write off decisions.
• Provide reports, analysis or other information as required to Internal Partners and Management ensuring appropriate prioritization.
• Participate in all governance related activities at Local team, Regional and Global level to identify specific actions and provide regular status updates.
• Carry out all responsibilities in compliance with C&C policies and processes, audit standards, SOX standards and other regulatory requirements.

What you need to succeed

• First level university degree with a focus in business or economics recommended or equivalent experience.
• Typically 1-3 years of experience in collection.
• Written and verbal communication, negotiation, and conflict resolution skills.
• Advanced English and Spanish - spoken and written.
• Accounting knowledge.
• Problem solving and prioritization skills.
• Dispute management process understanding.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.