IT Program Manager (Professional Services)
Webroot
IT, Sales & Business Development, Operations
Metropolitan City of Milan, Italy
OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
This is your opportunity to take a leading role in the delivery of innovative information management solutions for some of the world’s largest and most dynamic organizations. As a Program Manager at OpenText, you will guide enterprise‑scale implementation projects end‑to‑end, anticipate risks before they occur, strengthen relationships through trusted partnership, and ensure value realization in every engagement. With AI transforming the landscape of information management, you will also help customers adopt and benefit from AI‑enabled capabilities responsibly and effectively.
WHAT THE ROLE OFFERS
Leading complex implementation projects from kick-off to closure
Planning, coordinating, and monitoring all project activities, resources, timelines, risks, and communications
Managing project scope, identifying mitigation strategies, and providing transparent, regular reporting to internal and external stakeholders.
Overseeing financial performance of assigned projects, including revenue, margin, forecasting, and compliance
Serving as a key escalation and decision point
Supporting Professional Services Sales in scoping, estimating, and contributing to proposal development for future opportunities
Leveraging AI-driven tools to enhance project planning, risk identification, reporting, and overall delivery excellence
WHAT YOU NEED TO SUCCEED
University degree in a relevant field or equivalent technical education
5+ years of experience in IT project management
Solid understanding of Enterprise Information Management (EIM) technologies such as ECM and Archiving, with the ability to lead strategic solution discussions
Demonstrated experience delivering projects involving AI-enabled solutions, with the ability to apply AI to improve program outcomes
Fluency in English and Italian; additional languages (Spanish, French, German) are a plus
ONE LAST THING
OpenText is more than just a corporation — it’s a global community where trust is foundational, ambitions are high, and accountability is shared. In this Program Manager role, you will be at the heart of customer impact, continuous innovation, and AI‑driven transformation. This is your chance to grow, lead, and make a meaningful contribution from day one.
OpenText’s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy guides us in maintaining a workplace that is inclusive of everyone, regardless of culture, national origin, race, color, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other characteristics protected by law.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
