OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

You will be on the front lines delivering an exceptional customer experience—resolving technical issues, responding to customer inquiries via phone and email, and supporting mission‑critical security incidents. You will help customers get the most out of their OpenText products while contributing to stronger security outcomes and continuous improvement through knowledge sharing.

YOU ARE GREAT AT

• Supporting customers via phone and email with technical troubleshooting and guidance
• Diagnosing and resolving complex issues across software, systems, data transport, and networks
• Investigating and escalating security incident alerts while recommending best‑practice remediation
• Managing multiple customer cases while meeting SLAs and customer satisfaction goals
• Collaborating with internal teams on escalations, bugs, and feature requests
• Creating and improving Knowledge Base content as part of the support lifecycle
• Continuously learning OpenText products, tools, and evolving threat landscapes

WHAT YOU NEED TO SUCCEED

• Strong judgment and the ability to navigate complex, high‑impact situations independently
• Comfort working in technical environments and making business‑critical decisions
• A proactive, self‑starter mindset with a passion for continuous learning and improvement
• The ability to communicate clearly and professionally with a wide range of customers

SKILLS & EXPERIENCE

• 2–4 years of experience supporting Windows, Mac OS, networking, security, and web applications
• Knowledge of cybersecurity concepts, threats, and tools (SOC, SIEM, EDR, MDR)
• Familiarity with networking protocols (DNS, DHCP, TCP/IP) and intrusion detection
• Experience with CRM systems, knowledge bases, and support tools
• Degree in a computer‑related field or cybersecurity certifications preferred (or equivalent experience)

ONE LAST THING

OpenText is more than just a corporation—it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don’t just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $53,040 - $79,560, Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.