OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact

Come join us as a Cloud Technical Support Specialist in Sofia, Bulgaria where you will resolve customer issues and contribute to the overall growth of the business and your peers. With great training, effective leadership, smart processes, timely communication, regular coaching, and a strong support system you will be spared no effort in your pursuit of continued success.

What the role offers

• Diagnosing, troubleshooting, and identifying/resolving issues related to service and product offerings. This could be at any level: operating system, application, network, hardware, hypervisor, cloud environment, etc.
• Resolving single and cross-technology/application incidents independently. Documenting known errors and workarounds.
• Working with Tier 2 and Tier 3 engineers on technical escalations, bugs, and feature requests
• Assisting in the content creation/editing process for our Knowledge Base by creating and editing content as necessary based on findings within your support interactions. This includes but is not limited to documenting new issues and solutions, editing existing content for clarity, and identifying content that is no longer relevant
• Working as part of a global and multi-functional team

What you need to succeed

• An associate degree in a technical field or equivalent experience is preferred
• 2-4 years’ experience in a technical support and customer-centric environment
• Excellent communication skills in English (both written and verbal)
• Experience with AWS, Google, Azure cloud platforms and products
• Technical proficiency in: Cloud/SaaS applications, Windows, desktop applications, networking, security, and web applications
• General network knowledge: ports, firewalls, Ips etc
• Basic scripting knowledge (reading long and interpreting syntax)
• Experience working with and troubleshooting Linux is considered an advantage
• Knowledge of ISO20000; JSON/REST API; OAuth and SAML configuration is a plus
• An ITIL 4 Foundation-level Certificate is considered an advantage #On-Site

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.