OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
A Client Director role at OpenText is more than a job—it’s an opportunity to drive meaningful impact for clients and the business. In this role, you will be responsible for Professional Services sales, revenue generation, and customer success across accounts in Ontario, while collaborating with peers across North America to achieve shared goals around bookings, revenue, margin, and customer advocacy.

As Client Director, you will own all aspects of Professional Services within your territory, including driving services sales, supporting license and cloud opportunities, and ensuring successful solution implementation. You will serve as a trusted advisor to clients, strengthening relationships while positioning the full portfolio of Professional Services to maximize customer value.

WHAT THE ROLE OFFERS

• Drive revenue growth by developing client solutions and building a strong pipeline to meet quarterly bookings targets
• Partner with sales to expand existing accounts through solution delivery, enhancements, and managed services
• Lead opportunity lifecycle management including forecasting, SOW/proposal creation, approvals, and Salesforce (CEM) updates
• Negotiate project scope, timelines, and costs with internal teams and external vendors
• Own revenue forecasting and reporting, providing accurate quarterly updates to senior leadership
• Manage end-to-end project execution (T&M and fixed fee), including planning, resource forecasting, risk/issues, and delivery tracking
• Support business development through RFP responses, opportunity tracking, and cross-functional alignment
• Engage with C-level stakeholders across commercial and public sector clients (government, education, federal)
• Drive process improvements and lead/mentor teams to enhance delivery and operational efficiency

WHAT YOU NEED TO SUCCEED
• 10+ years of IM/IT experience with a degree/diploma or equivalent; 7+ years working with enterprise IT systems
• Proven leadership experience managing teams, delivering on time and within budget
• Strong understanding of complex business/technical processes and project management methodologies
• Experience selling and delivering Professional Services, including opportunity sizing and solution estimation
• Expertise in large-scale ECM implementations and mapping business needs to solutions (e.g., OpenText)
• Demonstrated success managing and closing engagements ($1M+ annually preferred)
• Background in major consulting firms and experience with enterprise clients (Ontario region preferred).
• Strong executive presence, communication skills, and professionalism
• High ownership mindset with a commitment to meeting client needs
• Bilingualism in English and French is an asset, as the role may involve supporting French-speaking clients and stakeholders
• Willingness to travel up to 3–4 days per week

ONE LAST THING:
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.