OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

OpenText is more than just a place of employment. It’s an exciting and diverse organization with intelligent people, innovative programs, and dynamic opportunities to enhance your career and life. The OpenText culture recognizes “People First” and supports you to further develop and grow your career.

The Partner Assist Specialist supports channel sales by managing quote processing and order submissions in Salesforce, ensuring accurate and timely partner transactions while enabling self-service via the Partner Portal.

This role is part of a newly established Deal Desk function focused on improving efficiency and turnaround times across the partner deal lifecycle, handling high transaction volumes across regions.

WHAT THE ROLE OFFERS

Quote Processing

• Configure quotes (SKU, pricing, partner discounts, APA compliance)

• Generate and share watermarked and final Quote PDFs with partners

• Initiate and manage approval workflows

• Update quote status (Accepted/Primary) upon confirmation

• Maintain quote term dates and payment terms

• Receive and upload partner Purchase Orders

Order Submission

• Update opportunity stages to progress transactions

• Validate PO details (SKU, pricing, address)

• Retrieve and attach contract records from relevant sources

• Submit completed transactions to Billing Ops or Cloud Services

General Support & Troubleshooting

• Resolve issues (e.g., stuck quotes, rework requests)

• Coordinate pricing and address updates

• Support partner connections and high-value deal reviews (>100K)

• Collaborate with PAMs/AEs to execute partner-related actions

WHAT YOU NEED TO SUCCEED

WILLING TO WORK FULL ONSITE in our RCBC PLAZA MAKATI LOCATION.

OK to work in a 24/5 shift role.

Required Qualifications

• 2–5 years in sales operations, deal desk, or channel operations

• Experience with CRM systems (Salesforce Sales Cloud preferred)

• Background in B2B sales support or lead-to-cash processes

• Proficient in Salesforce and Microsoft Office (Excel, PowerPoint, Outlook)

Preferred Qualifications

• Salesforce Admin certification

• Experience with CPQ tools and partner/channel operations in tech

• Knowledge of pricing, discounts, and approval workflows

Core Skills

• Strong communication and customer service

• Attention to detail and problem-solving

• Effective time management and collaboration

• Ability to work in fast-paced environments

Key Metrics

• Turnaround time (quotes, approvals, opportunity readiness)

• Transaction accuracy and completion quality

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.