OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

We are seeking an experienced Senior Cloud Support Specialist with a focus on Automation and AI to serve as the critical bridge between our Business Network customers, internal support operations, and core engineering teams. In this role, you will diagnose and resolve complex application and integration issues, build and maintain automation workflows, and help us integrate AI-driven tooling into day-to-day support operations.

YOU ARE GREAT AT

• Identify recurring support friction points and design automated solutions to eliminate repetitive, manual troubleshooting tasks.
• Design, build, and maintain automation scripts that reduce manual support toil and improve mean-time-to-resolution
• Develop and refine AI-assisted tooling for log analysis, anomaly detection, and support ticket summarization
• Build and manage backend actions and integrations that enable AI agents to execute tasks in enterprise business systems.
• Analyze operational metrics and incident RCAs, refine prompts, and update escalation playbooks.
• Collaborate with product and engineering teams to feed operational insights back into platform improvements

• Serve as an internal subject matter expert, training level-1 and level-2 support teams on the effective use of AI tools.
• Accelerate adoption of AI tooling and automation capabilities across the organization.

WHAT YOU NEED TO SUCCEED

• Experience: 5+ years in Support Engineering, Software Engineering, or Technical Customer Support, with hands-on experience in prompt engineering, supporting AI/LLM-based applications in production environments.
• Technical Skills:
• Solid understanding of AI architecture including Retrieval-Augmented Generation (RAG), agentic workflows, and API integrations.
• Proficiency in writing diagnostic/automation scripts (e.g., Python, Bash).
• Expertise in X12, EDIFACT, AS2/SFTP, Cloud Infrastructure, GCP
• Soft Skills: Exceptional communication skills with the ability to bridge complex technical concepts to non-technical stakeholders and enterprise clients
• Education- Bachelor’s degree in Computer Science

ONE LAST THING

OpenText is more than just a corporation—it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don’t just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $72,160- $108,240; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.