Cloud Support Specialist
IT, Customer Service
Cork, Ireland
OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Your impact
As a Cloud Support Specialist, you will play a critical role in ensuring the reliability, performance, and success of OpenText solutions hosted in the OpenText Cloud. By providing expert production support, troubleshooting complex technical issues, and collaborating across teams, you will help deliver exceptional customer experiences while maintaining service excellence for enterprise customers worldwide.
What the role offers
- Provide hands-on production support, troubleshooting, and administration for enterprise customers using OpenText Cloud solutions.
- Work closely with Product Support, IT, Network Operations, and Professional Services teams to resolve complex cross-functional technical issues.
- Monitor applications, servers, and devices, responding to alerts and incidents to meet service level commitments.
- Administer and support production applications such as OpenText Content Server and/or xECM in accordance with established procedures.
- Join a growing, collaborative team focused on delivering world-class operational support and customer satisfaction.
- Gain exposure to a wide range of enterprise technologies, cloud environments, and mission-critical customer systems.
What you need to succeed
- 2+ years of experience in an IT support, consulting, or technical operations environment supporting enterprise-level, multi-tier applications.
- Strong communication skills with a customer-focused mindset and a commitment to delivering excellent support and first-call resolution.
- Experience administering Windows and/or UNIX systems within TCP/IP networked environments.
- Familiarity with relational databases such as MS SQL Server, PostgreSQL, Oracle, or MySQL, along with basic scripting or programming knowledge (e.g., SQL, Shell, Java, JavaScript).
- Exposure to web and application servers (IIS, Apache, Tomcat, JBoss) and modern technologies such as Docker, Kubernetes, and Helm.
- Adaptability, a positive attitude, and the ability to thrive in a fast-paced, evolving environment; experience with OpenText Content Server, Extended ECM, or PowerDocs is an advantage.
One last thing
OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
#LI-GM1
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.